[DownByLaw123]

What would be the scenarios where a few e-mails are going to the BB but not showing up in Outlook? I checked in the user's deleted items folder and they are not there (verifying that user didn't delete them and forgot). He has not emptied his deleted items folder (it has many days worth of stuff).

I send him a test mail, he gets it on BB and in Outlook.
I cannot see any filters on the BES under his account.

Any ideas what would cause this?
thanks

[mikej5780]

Does he have any rules or filters set up in Outlook?

[DownByLaw123]

No rules in his Outlook. He has his Outlook setup to empty deleted items upon exit.

So it's possible that the message was deleted, he closed Outlook, deleted items folder was emptied all before BB did it's once-every-20-minute-synch, so now we have the mail on the BB sitting there and nothing in Outlook. But that doesn't explain how the mail went from Outlook to deleted without doing anything and no filters/rules setup... I'm pumping him for more info, maybe he's not telling me everything...
thanks