BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 06-06-2007, 09:16 AM   #1
Nashkat
Knows Where the Search Button Is
 
Nashkat's Avatar
 
Join Date: Jan 2006
Location: Eastern PA.
Model: 8830
Carrier: Verizon
Posts: 42
Default Is there a way to prevent this?

Please Login to Remove!

One of my users have an 8830 and it lost power on the device this weekend. After recharging, it did not have connection to the BES and I had to run enterprise activation again. This can't be normal, can it?

Did anyone else run into this and if so what did you do so it did not happen again?

I do not want this to happen again so any help would be greatfull.
Offline  
Old 06-06-2007, 09:25 AM   #2
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

Quote:
Originally Posted by Nashkat View Post
One of my users have an 8830 and it lost power on the device this weekend. After recharging, it did not have connection to the BES and I had to run enterprise activation again. This can't be normal, can it?

Did anyone else run into this and if so what did you do so it did not happen again?

I do not want this to happen again so any help would be greatfull.
This is absolutely normal if there's an IT policy on the device which tells the BlackBerry to wipe itself if the battery loses power.
We do this with our executive's BlackBerry devices, because they typically keep sensitive e-mails on them.
If they ever lose the device, it will lock after a very short time. If the battery runs out, the device will automatically wipe.

Security Policy Group > Secure Wipe if Low Battery = True
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107; 06-06-2007 at 09:27 AM..
Offline  
Old 06-06-2007, 09:33 AM   #3
Nashkat
Knows Where the Search Button Is
 
Nashkat's Avatar
 
Join Date: Jan 2006
Location: Eastern PA.
Model: 8830
Carrier: Verizon
Posts: 42
Default

Quote:
Originally Posted by penguin3107 View Post
This is absolutely normal if there's an IT policy on the device which tells the BlackBerry to wipe itself if the battery loses power.
We do this with our executive's BlackBerry devices, because they typically keep sensitive e-mails on them.
If they ever lose the device, it will lock after a very short time. If the battery runs out, the device will automatically wipe.

Security Policy Group > Secure Wipe if Low Battery = True
Thanks for the insight. Is this something newer with the 4.2 devices and BES 4.1 or is this something I just overlooked? I didn't remember this happening on BES 4.0 and the 4.1 and older handheld OS'.
Offline  
Old 06-06-2007, 09:37 AM   #4
Nashkat
Knows Where the Search Button Is
 
Nashkat's Avatar
 
Join Date: Jan 2006
Location: Eastern PA.
Model: 8830
Carrier: Verizon
Posts: 42
Default

Quote:
Originally Posted by Nashkat View Post
Thanks for the insight. Is this something newer with the 4.2 devices and BES 4.1 or is this something I just overlooked? I didn't remember this happening on BES 4.0 and the 4.1 and older handheld OS'.
Nevermind my question. I just read the policy and it is for 4.2 and higher.

Thanks for the policy info penguin.
Offline  
Old 06-06-2007, 10:53 AM   #5
jibi
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Default

But that policy is not enabled by default, is it? Did you enable it?
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 06-06-2007, 11:35 AM   #6
ladydi
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Default

yea, that is definitely not enabled by default. I had that happen to one of my users with a 7520. But all I have is her side of the story. I suspected a PICNIC issue (Problem In User, Not In Computer)
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 06-06-2007, 11:45 AM   #7
x14
BlackBerry Extraordinaire
 
Join Date: Jul 2005
Location: NYC
Model: 9800
OS: 6.0.0.546
Carrier: AT&T
Posts: 2,344
Default

If that was enabled, I can see people runing around shoutting "I NEED POWER FOR MY BLACKBERRY BEFORE IT WIPE ITSELF OUT".
__________________
Exchange 2007/BES 5.0.2 MR2
Offline  
Old 06-06-2007, 12:25 PM   #8
jibi
BlackBerry God
 
jibi's Avatar
 
Join Date: Oct 2004
Location: Jibi's Secret Place
Model: 8900
OS: 4.6.1.174
Carrier: AT&T
Posts: 11,310
Default

Quote:
Originally Posted by x14 View Post
If that was enabled, I can see people runing around shoutting "I NEED POWER FOR MY BLACKBERRY BEFORE IT WIPE ITSELF OUT".
For whatever reason, I just had Darth and Stu come to mind...
__________________
In the beginning the Universe was created. This has made a lot of people very angry and is widely regarded as a bad move.
Offline  
Old 06-06-2007, 12:40 PM   #9
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

Quote:
Originally Posted by ladydi View Post
a PICNIC issue (Problem In User, Not In Computer)
Wouldn't that be PIUNIC then? ;)
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 06-06-2007, 01:25 PM   #10
Nashkat
Knows Where the Search Button Is
 
Nashkat's Avatar
 
Join Date: Jan 2006
Location: Eastern PA.
Model: 8830
Carrier: Verizon
Posts: 42
Default

Quote:
Originally Posted by jibi View Post
But that policy is not enabled by default, is it? Did you enable it?
No I did not enable it.

That is why I was concerned as to why it happened. I am still looking into the matter.
Offline  
Old 06-06-2007, 02:16 PM   #11
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

Quote:
Originally Posted by Nashkat View Post
No I did not enable it.

That is why I was concerned as to why it happened. I am still looking into the matter.
But is it currently enabled?
Even if you didn't enable it... maybe someone else in your organization did?
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 06-06-2007, 02:55 PM   #12
ladydi
CrackBerry Addict
 
ladydi's Avatar
 
Join Date: Jun 2005
Location: Washington
Model: 8800
Carrier: T-mobile
Posts: 848
Default

Quote:
Originally Posted by penguin3107 View Post
Wouldn't that be PIUNIC then? ;)
Should have been "customer" - I call them users, but I got the acronym from someone who works retail.
__________________
~Di~
Windows 2003
Exchange 2003
BES 4.1
Offline  
Old 06-06-2007, 03:07 PM   #13
jgb@etree
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 619
Default My favorite...

acronym to describe end user stupidity is PEBKAC

Problem exists between keyboard and chair
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB

BES 5.0.4 ~ BES 10.1
Offline  
Old 06-06-2007, 03:39 PM   #14
Nashkat
Knows Where the Search Button Is
 
Nashkat's Avatar
 
Join Date: Jan 2006
Location: Eastern PA.
Model: 8830
Carrier: Verizon
Posts: 42
Default

Quote:
Originally Posted by penguin3107 View Post
But is it currently enabled?
Even if you didn't enable it... maybe someone else in your organization did?
No it is not enabled right now and never was.

Nobody else logs onto the server so others are not an issue.

If I hear anything from RIM I will post their answer.
Offline  
Old 06-06-2007, 04:00 PM   #15
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

Quote:
Originally Posted by Nashkat View Post
No it is not enabled right now and never was.
Nobody else logs onto the server so others are not an issue.
OK, then I'm more inclined to agree with ladydi at this point.
PIUNIC error. ;)
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


4 Count Case GE ProLine 2 Bulb 120V T12 Electronic Fluorescent Light Ballasts picture

4 Count Case GE ProLine 2 Bulb 120V T12 Electronic Fluorescent Light Ballasts

$49.99



Sylvania Quicktronic Pro Series Ballast QHE 2X59T8/UNV ISN-SC picture

Sylvania Quicktronic Pro Series Ballast QHE 2X59T8/UNV ISN-SC

$10.00



EnergyPro 2 Lamp T8 Rapid Start Electronic Ballast Model SLE-232-120-LPF picture

EnergyPro 2 Lamp T8 Rapid Start Electronic Ballast Model SLE-232-120-LPF

$8.39



Philips ADVANCE AmbiStar RELB-2S40-N Replacement Ballast 40-Watt 2-Lamp T12 picture

Philips ADVANCE AmbiStar RELB-2S40-N Replacement Ballast 40-Watt 2-Lamp T12

$18.79



Fulham Pony Solid State electronic ballast picture

Fulham Pony Solid State electronic ballast

$15.00



TCP Circline Ballast & Lamp holder 17030Q 120v picture

TCP Circline Ballast & Lamp holder 17030Q 120v

$35.00







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.