[M0prheus]

Okay, here is my problem I have been dealing with for WEEKS and no one seems to have an answer as to why this is happening.

I activated enterprise manager on my phone in January and everything worked swimmingly for about a month.. Then suddenly emails delivered to my outlook inbox are no longer appearing on my blackberry..

Contacts are still being updated
Calendar entries still work properly and I get reminded on all my meetings
Even Sent email gets copied to my blackberry every time I send a message from outlook.

I have tried deleting service books and having our BES admin resend them to me, I have tried just about every knowledge base article I can find and nothing seems to fix it.. I just honestly have no idea what the problem is.

My BB is a storm

Any help would be greatly appreciated.

Thanks

edited to add: I also have gmail delivering to my phone and that still works fine, sending and receiving

[djm2]

Are the other users on the BES experiencing any email problems? If not, simply removing you and re-activating might solve the problem.

[M0prheus]

I thought we had tried that before... but we tried it again.. removing and re-activating and its working now..

Thank you djm2

[LisaShep]

I have the same issues, have removed and readded the user to the BES server, re-activated and still the same issues.
We have activated another user on the Blackberry (8900) and they worked fine.
Just one user not able to receive emails, their calendar and contacts are activated and synching fine.
Thanks
Lisa

[knottyrope]

Check out this doc for receive issues
View Document

[LisaShep]

Thank you so much, I've been pulling my hair out for the last four hours having inherited the BES Admin role with minimal knowledge.
It was the second option that fixed it:
Cause 2
Folder redirection is not turned on for the BlackBerry smartphone user's inbox.

Resolution 2

Click Messages on the Home screen of the BlackBerry smartphone.
Press the Menu key and click Options > Email Settings.
Click Email Settings.
Make sure that Message Service is set to Desktop.
Press the Menu key and click Folder Redirection.
Expand Mailbox - <username>.
Verify that the Inbox option is selected or colored in.

For further information, see KB04297.

Thank yuo so much!

Lisa

[knottyrope]

Your welcome, glad to have helped out.

[Sp1d3rM@n]

I had a similar issue with a remote 9700 user last week. He swore he saw nothing for incoming messages from the BES. No filters, redirection was on, etc. Logs showed we were sending to him. I sent a <confirm> email to him and his device promptly produced a delivery confirmation. He was remote and in a hurry, so I had him re-activate (no removal from BES) and all was well.