Edited Response From OtterBox
Some encouraging words.. time will tell:
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Hi Everyone—
Further questions can always be directed to customer service (customer.service@otterbox.com) or 888-695-8820. We do get back to every customer so please be patient as it takes time to get through all the requests.
• Regarding echo, we haven’t heard that that is a problem yet in this case.We will be investigating this further.
• Keep in mind altering the case in any way voids the warranty; this includes cutting, removing, dremmeling, etc.
• As for baby powder, we don’t recommend that for the screen. We suggest that before you put your phone in the case rubbing your palm across the screen. It's the natural oils of the skin that keep the plastic from sticking to the screen of the iPhone. You want your hands to be clean but you don't want to wash your hands just before doing it. You can also try wiping it along your cheek to pick up the oils from your face.
• Although using the case in Landscape mode is not a problem experienced by the majority of the users, we have identified some changes to the design that will allow for a more enhanced user experience of the case with the device. OtterBox is currently working to make rapid changes to the case and will shortly have a design that we believe will address this issue for those who experience issues with typing in landscape mode. As a tip: the usability seems better in one direction than the other. If you are experiencing the issue, try turning the device 180 degrees (completely over; so it is still in landscape mode) to see if that improves the situation.
• The magnet is located in the holster only, not in the case so this should not alter usability.
• The screen protector is not removable. It is built into the case. Again, removing this will void the warranty.
• We are also looking into the silicone and camera functions through the case.
• These cases are part of the Defender Series™ and are NOT watertight.
• As for shipping, please contact customer service.
Please keep in mind we value all opinions and feedback and our goal is to make the best cases on the market. All of the concerns are being brought to the attention of our customer service and engineering departments and we will hopefully have some more answers soon.
Thanks,
Kristin Golliher
Public Relations Executive
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