Greetings everyone.
Everything has been working perfectly until last night, when I attempted to sync my Bold 9780 and received the following message:
"Cannot log on to Exchange Server. Please check server access or provide a valid password"
I have never had a BB Enterprise account set up. My BB has always been "personal." It's certain baffling that this occurred.
I've changed absolutely nothing, though I will say that Windows 7 Professional performed a major update when I logged off prior to this problem arising.
I've searched the forum and found some recommendations, but I'm still baffled, and even more so, I'm fearful of trying some things and losing data! So, I have some questions....
- Is this problem within my PC or within the BB?
- If I were to use BB Desktop Manager to restore my BB to an earlier backup point, might this solve the problem?
- If, instead of restoring the entire BB to an earlier point, might I be able to just select certain items that might be affected by this or have caused this?
Note that I tired one solution I found, wherein the poster suggested that I open BB Desktop Manager, select "Organizer," select "Reset Settings," and then choose to "Configure Settings" and set up things as I had them before. However, when I tried this, I am now no longer able to configure sync setting at all! When I attempt to do so, I get an error message "Options value is unacceptable. Please check options properties." I should note that in the drop-down box in that window, nothing is shown (there is no "Outlook User Profile" shown).
I'm baffled, but even more so, afraid to make things worse!
Can anyone advise me?
Also...if I were to un-install BB Desktop Manager and re-install with latest version, and then do a setup, might this help?
Any input would be greatly appreciated. Thank you!