[cgtyoder]

I am running into the "Desktop Manager wants to downgrade my version of Documents To Go" problem, except I have DM 5.0, and this problem was supposedly fixed in 4.7. The workaround no longer works, because those directories/files to remove don't exist with 5.0. Any suggestions?

[zerog46]

Yes the files do exist. They are in the same exact folder.

[SteveO86]

Should be there, you have delete the "DocumentsToGo.alx" file.

[cgtyoder]

I am looking at the support doc support.dataviz.com/support.srch?docid=14193&pid=2000 (can't post actual link) - is that the right one?

If so, there is no "Shared" folder inside C:\Program Files\Common Files\Research In Motion\. (I have "Show hidden files and folders" turned on and "Hide protected operating system files" turned off.)

[cgtyoder]

Maybe you already had 4.7 on your PC and then upgraded to 5.0? (Which would probably leave that directory intact.) Or did either of you do a clean install of 5.0?

[pepe68]

Well, i am running 5.0.1 and I having this downgrade crap. I tried to remove the application out form the App Loader and was not able to remove it!!!

I have a copy of premium, I can install it, but if I choose to add another program to add to the install, it will automatically downgrade Docs To Go.

looking for the folder in you refer to, does not exist for DM 5.0.1

So can somebody help here?

thanks!

[jimfraser]

I have Documents to Go premium also, on my Bold. In my previous OS .301 upgrade I used the work around with DM 4.6 and it worked OK. Before upgrading to .303 I installed DM 4.7 and all went well, as expected without needing the work around. I like many received a notification from RIM yesterday to upgrade to DM 5.01. Given the problems noted, I will stick to DM 4.7.

[MidnightDraven]

the SHARED folder mentioned ONLY appears when you install the OS to your PC.
When you install the OS you have on your phone to the pc, the SHARED folder is created, with the java folder which the docstogo.alx file is located.

[pvdiamon]

Originally Posted by cgtyoder

Maybe you already had 4.7 on your PC and then upgraded to 5.0? (Which would probably leave that directory intact.) Or did either of you do a clean install of 5.0?

So if you UPGRADE a program OTA, do you need to REMOVE the older alx file from your desktop to avoid conflicts?