[iamwiz82]

What is the exact procedure? Delete the user and re-create, then activate? Simply send a new activation password to the original user? Our setup is completely wireless.

[southwestcomm]

Yep. You can reset the EA password and have the user perform a new EA.

[fadmin]

If you have Desktop manager installed on the users workstation it is really easy as it would ask you if you want to switch upon connecting it with USB...

[juwaack68]

IMO, the best way to do it is just set the Enterprise Activation password for the user (I usually set it to something really easy - like the letter a) and then have the user perform the activation on their new device.

If you remove and re-add them on the server you wipe out all their settings (font, options, password keeper data, etc). I only do that as a last resort.

[airunz]

We have had mixed results reseting the Enterprise Activation password. We see the most problems with device hardware jumps. Example user has 7250 and is getting a 8830 reseting the Enterprise Activation password hardly ever works. The user must be deleted and recreated.

[juwaack68]

That sounds odd. We upgrade user devices all the time - going from 7520, 7100i, 7130 to the 8830 (even upgraded one guy from the 7510 just a couple months ago).

I have the opposite - I rarely, if ever, have to remove/readd the user.