[s.meakin]

Hello all,

Hopefully somebody can shed some light on an issue that we're currently experiencing; I look after 15 Blackberry users here (activations etc) the BES is administrated in the UK by head office.

Last week our Exchange server died; I had to rebuild it & restore from tape. Since then our Blackberries have stopped working, Blackberry support informed me that a new MAPI profile would have been created so the BES accounts would have to be re-created.

This was done last night by our BES administrator in the UK; I’ve tried re-activating my device this morning however I constantly receive “The server is not responding, please contact your system administrator’

I receive the etp message without an issue, however it isn’t picked up by the BES server & just sits there for twenty minutes; I then receive another etp e-mail just as I receive the “The server is not responding, please contact your system administrator’ error message.

The etp messages are as below:

First etp message:

BEGINETP 435
Aa/feAcAAAAAIBAIMjUwRDA1MTYgHVNpbW9uLk1lYWtpbkBzbWl0a C1uZXBoZXcuY29tAGzs
D5pQCU9UQUtFWUdFTgNAgICAgmkAAAAAARBxrcCUAYJcAUMCAU GBrkkIOWyGsiw6iW7y4t7n
4UE8I4FmPT/RnB/McMQQrkuu7DeAg86hHIZngqPFhLoUXi6SAzZCU5de3u0Ur7y6C wEBAkMC
AWVXKVaQGmAg/M0X6c47+UJFP4g7Fo2NIgkfNXGLCRa6nUEcqoLEPyPBBe8d1Ue MyY81ISqs
PDxE36JEs/hVXelHAwEDBAT//8CVBgQlDQUWBwEDCoE6ZAEHAQRhLOdGEAEwBQEBBwQWBQ0l
CwEABgEDDgEBCAIAAQwBAQIBIAkCAAEKAgABFwgyLjIuMC4zOR MJdjQuMi4wLjY3FQQ4MTAw
FBJSZXNlYXJjaCBJbiBNb3Rpb24WBIQADQMdBAAAAAMaBAAAAJ IZCDE2Nzc3NDM0BAEPDQEB
GwqYFiAQADFDMEj5HA8FAAUAAgABAAEEAwYBCAQgDwMFBAgHCQ ABCQcICQgHAx8JWUVTIE9Q
VFVT
ENDETP -1459439665

Second etp message:

BEGINETP 88
AUaXeQcAAAAAIBAIMjUwRDA1MTYgHVNpbW9uLk1lYWtpbkBzbW l0aC1uZXBoZXcuY29tAGzs
D5tQCU9UQUtFWUdFTgNAgICAgA4AAAAAABBxrcCUBAIIAA!!
ENDETP -1628089376

Unfortunately I can’t get onto the BES so if somebody could shed some light as to what the issue could be that would great!

[John Clark]

Moved to the BES Admin corner

[hdawg]

Looks like the admins didn't give the BESAdmin the proper permissions ...

Point your Exchange Admins to this KB Article - Microsoft Exchange and Windows permissions required to install BlackBerry Enterprise Server

let us know how this works out