[SmoothRunnings]

How do I edit the users reconciliation settings, the user wants to be able see his other folders...

Also were do I see the email rate in this policy; rate meaning when the user activates the BB only sends 14 days of email or up to 750MB which ever comes first?

Thanks
Andrew

[penguin3107]

How do I edit the users reconciliation settings, the user wants to be able see his other folders...[/QUOTE]
You want to set this on BES, or from the device itself?
On BES:
Manage User > Messaging configuration (Default Configuration) > E-Mail tab > Redirection Settings

Originally Posted by SmoothRunnings

Also were do I see the email rate in this policy; rate meaning when the user activates the BB only sends 14 days of email or up to 750MB which ever comes first?

You're referring to message pre-population. (The max is now 30 days or 3000 messages)
Those settings are here:
BlackBerry Solution topology > BlackBerry Domain > Component view > Email > View (BES_EMAIL) > Messaging tab

[SmoothRunnings]

Originally Posted by penguin3107

How do I edit the users reconciliation settings, the user wants to be able see his other folders...

You want to set this on BES, or from the device itself?
On BES:
Manage User > Messaging configuration (Default Configuration) > E-Mail tab > Redirection Settings


You're referring to message pre-population. (The max is now 30 days or 3000 messages)
Those settings are here:
BlackBerry Solution topology > BlackBerry Domain > Component view > Email > View (BES_EMAIL) > Messaging tab[/QUOTE]

In BES Express 5.0.2.29 when I go to the following:

(under users) manage users -> at this screen there is no "messaging configuration, so I click on the user in question and get a screen with the user information along with Groups, Roles, Wi-Fi Profiles, VPN profiles, VoIP profiels, software tokens, component info, access control rules, software config, and policies. The options at th bottom of this screen don't show or have a Messaging Configuration option...

Andrew :(

Ps. the pre-population thingy works, thanks

[penguin3107]

Originally Posted by SmoothRunnings

(under users) manage users -> at this screen there is no "messaging configuration, so I click on the user in question and get a screen with the user information along with Groups, Roles, Wi-Fi Profiles, VPN profiles, VoIP profiels, software tokens, component info, access control rules, software config, and policies. The options at th bottom of this screen don't show or have a Messaging Configuration option...

Should look something like this. (attached)

[aa777888]

Gents: I activated a new user, he didn't get all his messages prepopulated, I updated those setting per this thread. However the messages didn't show up. Is there a way to force them to go without wiping/re-activating?

Thanks!

[penguin3107]

Originally Posted by aa777888

Is there a way to force them to go without wiping/re-activating?

No.
Even wiping and reactivating won't pre-populate at this point.
You'd need to remove the user from BES, wipe, readd and then reactivate.

[knottyrope]

also give this KB a read

KB04713-How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server

After just a wipe, you can activate to get the old messages back.

[aa777888]

OK, thanks guys. I hate wiping--the damn thing out to be modeless!