BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 11-10-2010, 02:48 AM   #1
Wilmslow
Knows Where the Search Button Is
 
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 15
Default LCD screen problems with a BRAND new Curve

Please Login to Remove!

Screen is flickering in the top corner, there is clearly a problem with the LCD display. Guy in store (Phones 4 U) was VERY blocking, saying to HO that there is no problem at all. HO say as it is a cosmetic problem, that they cannot send this back to Blackberry.

I am worried that the screen will pack out completely, so not enjoying my new phone.

Got a replacement screen on order (£18 new). Blackberry are not customer talking, so there is no way I can get the 12 month warranty invoked given the shops refusal to swap the phones or send off for a new screen.

I have the correct hex tool and plastic tool Ė is swapping the screen as straightforward as the instructional video on youtube etc suggests, or, is this a really bad move?

I guess I could just keep the screen until warranty expires or screen craps out completely as for the sake of a £18 screen, is it really worth the hassle of Trading Standards etc? I donít think so. Hate crap phone shops winning, but, wasted 2 hours there yesterday, am not going back there again!
Offline  
Old 11-10-2010, 06:43 AM   #2
NJBlackBerry
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
Default

Ask to speak with the manager. It should not flicker.
Offline  
Old 11-10-2010, 07:33 AM   #3
Wilmslow
Knows Where the Search Button Is
 
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 15
Default

Quote:
Originally Posted by NJBlackBerry View Post
Ask to speak with the manager. It should not flicker.
Have done, the manager is the one refusing to acknowledge any problem. Sure, it can still be used, but, there is a weak spot of the lcd screen which the company curve, or my previous curve does not have.

Is there any way of contacting Blackberry direct from UK? Website points to only software support, saying to return to shop for any hardware / cosmetic issue, but if the shop refuses to play ball, customers are stuffed.

Maybe just best to back down and replace the LCD screen under warranty i gets worse, or just replace once warranty is over when nothing to lose anyway.

I hate Phones 4 U - if anyone reading in the UK, I have had a phone taken off me for 3 months with no replacement and still charging line rental. I will always go straight to Orange every time from now onwards.
Offline  
Old 11-11-2010, 02:26 AM   #4
Wilmslow
Knows Where the Search Button Is
 
Join Date: Oct 2010
Model: 9300
PIN: N/A
Carrier: Orange
Posts: 15
Default

Any idea if changing the screen of the curve is straightforward? Also, how to contact Blackberry UK to complain about the retailer? Thanks.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


MSA Altair 4XR Multigas Detector with Bluetooth LEL, O2, Co, H2S - Power Tested picture

MSA Altair 4XR Multigas Detector with Bluetooth LEL, O2, Co, H2S - Power Tested

$900.00



New 24 Month MSA Altair Hydrogen Sulfide Gas Monitor (H2S) Activate by 12/2022 picture

New 24 Month MSA Altair Hydrogen Sulfide Gas Monitor (H2S) Activate by 12/2022

$58.99



MSA ALTAIR 4X Multigas Monitor Detector - 10110030 picture

MSA ALTAIR 4X Multigas Monitor Detector - 10110030

$325.00



Jim Pak Intel 8080A CPU processor New Old Stock from 1970's Imsai, Altair Stuff picture

Jim Pak Intel 8080A CPU processor New Old Stock from 1970's Imsai, Altair Stuff

$99.95



Telonic Altair 8551 Neg Crystal Detector 100KHz-1.5GHz BNC(m-f) RF Microwave picture

Telonic Altair 8551 Neg Crystal Detector 100KHz-1.5GHz BNC(m-f) RF Microwave

$270.12



MSA altair 4X multi gas meter Monitor detector, O2,H2S,CO,LEL Charger/calibrated picture

MSA altair 4X multi gas meter Monitor detector, O2,H2S,CO,LEL Charger/calibrated

$419.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.