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We have recently built a new BES 4.1.4 and are trying to migrate the users from 4.1.3 on different hardware, and a new SQL database.
We are having problems when it comes to activating the devices on the new server. For the most part, they sit on activating until eventually timing out.
The process we are using is as follows:
Wipe existing handheld
Remove User from Old BES and clear all information
Wait +-30mins
Add user to New BES
Set Activation Password
Activate
During activation, the user notices the etp.dat email in their inbox, but it is not deleted as is supposed to happen, and the activation never takes place.
I cannot find anything in the MATG logs or Event Viewer that suggests an error message. Sometimes the activation will eventually work on the 3rd or 4th attempt, but never first time.
Strange thing is if we revert the user to the old bes, it will activate again first time every time.
For the few users that we have managed to activate on the new BES, normal operation is fine, which suggests permissions are all set correctly.
Is there something specifically I should be looking for in the logs to suggest what the problem is?
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