[felamas]

Please
I am trying do a enterprise activation in a model Pearl 8100 and the environment is Novell Groupwise with BlackBerry® Enterprise Server software version 4.1.
I've already installed on Windows Server 2003 SP2, BlackBerry Enterprise Server with MDS Services and all are working fine (Controller, Router, Dispatcher, Collaboration Service and all started and running).
The "SRP Status" of the server is "Connected".
I can see all users from Groupwise Address Book.
I've already assigned the device to the user.
I´ve already checked the firewall and the anti-spam and all is not blocked.

The log from MAGT is:

" Queuing new mail through notification. EntryId=33. Msgs Pending 0
Get Mail {91} 47E14EAD.PRMS.PRMS_PO.100.1396F6D.1.1078F.1 from GroupWise
PopulateRIMMessage MailSyncId=91, RefId=0, Delivered=Wed Mar 19 17:34:36 2008 GWID=47E14EAD.PRMS.PRMS_PO.100.1396F6D.1.1078F.1
Queuing DATA from , Tag=-1392346402, EntryId=33
Send() failed: ERR_FAIL, Tag=-1392346402
Receiving packet from device, size=408, TransactionId=57613445, Tag=-1392346402, content type=OTAKEYGEN, cmd=0x3
[40000] (03/19 17:34:03.796):{0x17F4} *** OTAKEYGEN *** Initiating a new transaction, transID = 747894094
[40000] (03/19 17:34:03.796):{0x17F4} *** OTAKEYGEN *** sending ABORT_TRANSACTION, transID = 747894062
Sending packet to device, Size=47, Tag=619, TransactionId=-941619870
SubmitToRelaySendQ, Tag=619
[40000] (03/19 17:34:03.796):{0x17AC} [BIPP] Send data, Tag=619
[40000] (03/19 17:34:04.093):{0x17A8} [BIPP] Received status FAILED, Tag=619
Sending data to Dispatcher, size=332, Tag=620
SendToDispatcher, Tag=620
[40000] (03/19 17:34:04.203):{0x17AC} [BIPP] Send data, Tag=620
[40000] (03/19 17:34:04.203):{0x17F4} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 747894094
[40000] (03/19 17:34:04.203):{0x17F4} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 747894094
[40000] (03/19 17:34:04.203):{0x17A8} [BIPP] Received status DELIVERED, Tag=620
Sending data to Dispatcher, size=340, Tag=621
SendToDispatcher, Tag=621
Generating AES256 key
[40000] (03/19 17:34:04.281):{0x17F4} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 747894094
Sending packet to device, Size=248, Tag=622, TransactionId=-941619869
SubmitToRelaySendQ, Tag=622
SubmitToRelaySendQ, Tag=-1392346402
[40000] (03/19 17:34:04.281):{0x17AC} [BIPP] Send data, Tag=621
[40000] (03/19 17:34:04.281):{0x17AC} [BIPP] Send data, Tag=622
[40000] (03/19 17:34:04.281):{0x17AC} [BIPP] Send status DATA_ACCEPTED, Tag=-1392346402
[40000] (03/19 17:34:04.281):{0x17A8} [BIPP] Received status DELIVERED, Tag=621
[45050] (03/19 17:34:04.328):{0x1798} DBNS: DbObject=200
[40000] (03/19 17:34:04.484):{0x17A8} [BIPP] Received status FAILED, Tag=622 "

Any idea? Thanks a lot.

[x14]

Does the BlackBerry have a BES data plan?

[felamas]

Yes, I´m subscribed to a data plan (unlimited) with the wireless service provider from Brazil (Vivo). In this device I can use browser and web mail.

[penguin3107]

Originally Posted by felamas

I´m subscribed to a data plan

But are you subscribed to the CORRECT data plan?
Carriers typically offer two types of BlackBerry Data Plans. A personal plan for BIS users and an enterprise plan for BES users.
You need a BES data plan. Call the carrier and verify that your data plan is an enterprise plan.