sorted , after a 30 minute conversation with T Mobile and
taking the phone to their shop , they agreed it had not been
dropped or damaged and agreed to replace the phone .
that could be a broken clip on that part , when i had the issue
of the buttons i looked to replace the keypad as intially T Mobile said
they would not replace it , so i saw a tutorial on how to replace the keypad
and that involved removing the T mobile log plastic bit , as i said above this
have little locaters / clips so maybe one of those is broken