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Old 03-30-2010, 10:39 AM   #1
sg60611
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Default Internet Blackberry Email Setup on T-Mobile

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Does anyone know how to get to the blackberry email setup site on T-Mobile? This is where you can set up new email accounts and add filters.

There used to be a link on the T-Mobile website and its no longer there. Customer service said that they "no longer support this service". It would really suck if you can't set up filters anymore or request a service book anymore.

Any help would be great. Thanks.
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Old 03-30-2010, 10:49 AM   #2
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T-mobile US? UK? anywhere else in the world?
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Old 03-30-2010, 10:51 AM   #3
sg60611
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Sorry, T-Mobile US
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Old 03-30-2010, 10:52 AM   #4
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lol, they are pretty silly.

You can access it from your device... Manage Internet Mail or Personal EMail Setup.
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Old 03-30-2010, 10:56 AM   #5
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I can't find the set up new email icon. What happens if I deleted it?

Is there somewhere in Options that I can access these settings?
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Old 03-30-2010, 10:59 AM   #6
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You can't delete it.

yes, look in options, settings, tools. Look in all folders.
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Old 03-30-2010, 11:05 AM   #7
sg60611
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Okay. Found it. Can't see where I can add filters though.
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Old 03-30-2010, 11:08 AM   #8
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Try editing an account, although if I recall correctly, you might only be able to that on the desktop version.

For service books, look at Help.
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Old 03-30-2010, 11:14 AM   #9
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It doesn't seem like you add filters on the phone, So is there a link to get to the desktop version?

Thanks for all the help.
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Old 03-30-2010, 11:18 AM   #10
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login to your MyTMobile account
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Old 03-30-2010, 11:20 AM   #11
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Quote:
Originally Posted by sg60611 View Post
It doesn't seem like you add filters on the phone, So is there a link to get to the desktop version?

Thanks for all the help.
Once you log in on tmobile with your phone number and password, the menu bar up top that says "Manage/Connect and share/shop/learn/support"

Hover over connect and share and then click on "configure email" on the line that pops out underneath it
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Old 03-30-2010, 11:56 AM   #12
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I tried what you suggested and it let's me manage an @tmo email address not my gmail account. Am I not in the right place?
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Old 03-30-2010, 12:02 PM   #13
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Don't see a button below the email address that says "set up email"?

Click that, tell it your gmail address and password, and then it'll be listed as one you can manage also
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Old 03-30-2010, 12:05 PM   #14
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i get an error message when i do that
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Old 03-30-2010, 12:08 PM   #15
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Quote:
Originally Posted by sg60611 View Post
i get an error message when i do that
What is the error message? I was getting some intermittent odd errors also yesterday doing the same thing
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Old 03-30-2010, 12:19 PM   #16
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sg60611, do you very DEFINITELY have a BlackBerry Data Plan on Tmobile?
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Old 03-30-2010, 12:25 PM   #17
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Turns out that they had the wrong phone listed for me on Tmo and once I got that fixed I could access my email settings.

Thanks, everyone!
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Old 03-30-2010, 12:28 PM   #18
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Quote:
Originally Posted by JSanders View Post
sg60611, do you very DEFINITELY have a BlackBerry Data Plan on Tmobile?
Well we knew he did since he could get to it on the device ;) hehe i know, its early still.
Quote:
Originally Posted by sg60611 View Post
Turns out that they had the wrong phone listed for me on Tmo and once I got that fixed I could access my email settings.

Thanks, everyone!
Glad its working for you now
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Old 03-30-2010, 12:45 PM   #19
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Quote:
Originally Posted by TheRinger View Post
Well we knew he did since he could get to it on the device ;) hehe i know, its early still.
I've seen several users with the Data Plan canceled who conveniently forgot to mention it. And, the service book from the prior plan is still accessible on the device. hehe.

Hence, it's always a valid question, regardless.
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Old 03-30-2010, 01:04 PM   #20
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Quote:
Originally Posted by JSanders View Post
I've seen several users with the Data Plan canceled who conveniently forgot to mention it. And, the service book from the prior plan is still accessible on the device. hehe.

Hence, it's always a valid question, regardless.
Ahh see, its early, i didnt think of that
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