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12-23-2009, 08:05 AM
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#201
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Please Login to Remove!
Wirelessly posted (8820)
Quote:
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Originally Posted by BerryWriter
Quote:
Originally Posted by DallasFlier
OK, I confess to being totally confused here. I understand that RIM's data service is down - but why can't you access the internet via WiFi anyway? Does every single internet access you make go through the RIM servers at some point, even if you're using WiFi???
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First of all, not all BlackBerry devices have WiFi.
Even on those that do, as far as I know, email, BBM and some third party apps won't work. |
BBM, PIN, BIS email, blackberry internet browser, all will work on wifi under normal circumstances.
In this outage, I was unable to use the blackberry internet browser whether on mobile network or wifi, but I was able to use the hotspot browser on wifi.
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- Ira
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12-23-2009, 08:07 AM
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#202
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Quote:
Originally Posted by micnav23
The RFO is still under investigation and a formal incident statement from RIM is expected by the end of today, EST.
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As in the past, I would expect it to read like this:
- Something broke
- We fixed it
- Sorry |
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12-23-2009, 08:08 AM
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#203
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Talking BlackBerry Encyclopedia
Join Date: Jan 2008
Location: Nova Scotia, Canada
Model: 9700
OS: 5.0.0.XXX
PIN: 216DF034
Carrier: Rogers
Posts: 343
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I picked a rough time to upgrade my Bold 9000 to the 9700. Stuck with a nice calculator all night =P Emails going through now but still no browsing. Rogers in Nova Scotia.
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12-23-2009, 08:16 AM
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#204
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Thumbs Must Hurt
Join Date: Apr 2007
Location: GTA, Canada
Model: 9700
OS: 6.0.0.706
Carrier: Fido (BIS)
Posts: 50
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I'm on Fido's BIS in the Toronto area and emails started to arrive around 2:30 am. As of right now everything is back, email, BBM and browser.  |
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12-23-2009, 09:22 AM
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#205
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Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
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From RIM
Quote:
RIM Statement - December 23rd
A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 5.0.0.55 and 5.0.0.56) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 5.0.0.57) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
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12-23-2009, 09:28 AM
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#206
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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That's the most complete statement I've ever seen from RIM. I'm not happy everything went haywire, but glad they shared the cause.
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No longer a BES Admin, but it was fun while it lasted!
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12-23-2009, 09:29 AM
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#207
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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+1 - thanks.
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12-23-2009, 09:29 AM
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#208
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iPhone Mod!
Join Date: May 2007
Location: In a House
Model: 9650
Carrier: VZW Bold
Posts: 6,776
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Quote:
Originally Posted by juwaack68
That's the most complete statement I've ever seen from RIM. I'm not happy everything went haywire, but glad they shared the cause.
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And if you don't update your BBM, I'm telling RIM it's your fault.
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Life is not holding a good hand. Life is playing a poor hand well.
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12-23-2009, 09:31 AM
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#209
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Anticipating the next question - point your BlackBerry Browser to http://blackberry.com/messenger
And I updated mine BEFORE the outage, so I can't get blamed (except in my house where everything is my fault). |
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12-23-2009, 09:35 AM
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#210
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by zerog46
And if you don't update your BBM, I'm telling RIM it's your fault.
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Everyone here is now upgraded. My son tried to upgrade yesterday, when things started to go downhill. It failed and he lost all his contacts. Fortunately mom had a backup of his device so he got a lesson in doing an advanced restore this morning.
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12-23-2009, 09:35 AM
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#211
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Knows Where the Search Button Is
Join Date: May 2008
Model: 8900
PIN: UP GIRLS
Carrier: T-Mobile
Posts: 39
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Its also up on Blackberry crAppworld
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12-23-2009, 09:37 AM
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#212
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Kid Tested. Mom Approved.
Join Date: Aug 2008
Location: Northwest Indiana
Model: 9700
OS: 6.0.0.4xx
PIN: eapple under the sea
Carrier: T-mobile USA
Posts: 3,126
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Quote:
Originally Posted by juwaack68
Everyone here is now upgraded. My son tried to upgrade yesterday, when things started to go downhill. It failed and he lost all his contacts. Fortunately mom had a backup of his device so he got a lesson in doing an advanced restore this morning.
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LOL that's the best thing I've heard all day |
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12-23-2009, 10:21 AM
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#213
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Wirelessly posted (8820)
Hah, my email backlog has started coming in. The BBF reply-to-thread notices are coming in reverse chronological order, as in the last in is first out.
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- Ira
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12-23-2009, 10:27 AM
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#214
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by aiharkness
Wirelessly posted (8820)
Hah, my email backlog has started coming in. The BBF reply-to-thread notices are coming in reverse chronological order, as in the last in is first out.
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Yea, I'm getting the subscription emails from before I renamed the thread. 
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No longer a BES Admin, but it was fun while it lasted!
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12-23-2009, 10:29 AM
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#215
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Knows Where the Search Button Is
Join Date: Jun 2006
Model: 9630
Carrier: Sprint
Posts: 35
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@jsanders
Where did you get the outage notification? Are you the SIM where you work? Trying to find a resource for these notifications. Thanks!
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12-23-2009, 10:30 AM
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#216
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by howlingthunder
@jsanders
Where did you get the outage notification? Are you the SIM where you work? Trying to find a resource for these notifications. Thanks!
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He is the man behind the curtain. 
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12-23-2009, 10:51 AM
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#218
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BlackBerry Extraordinaire
Join Date: Feb 2006
Location: Dallas, TX
Model: 9800
OS: 6.0.0.666
PIN: OT NOIR
Carrier: AT&T/Cingular/AT&T
Posts: 1,741
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Quote:
Originally Posted by aiharkness
Wirelessly posted (8820)
BBM, PIN, BIS email, blackberry internet browser, all will work on wifi under normal circumstances.
In this outage, I was unable to use the blackberry internet browser whether on mobile network or wifi, but I was able to use the hotspot browser on wifi.
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Exactly! That was the weird part. What kept the blackberry internet browser from workingon wifi during this outage. I totally understand the reason why RIM servers are involved in BB push email, but I see no pluses at all if all internet browser data is going through RIM servers by default. Had this NOT been the case, then this outage would have been BIS email and BBM/PIN only, not the complete data outage we experienced.
Why is our internet browser data all going thru RIM servers????
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12-23-2009, 10:57 AM
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#219
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CrackBerry Addict
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
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The internet browser uses the BIS infrastructure, the BlackBerry browser uses the BES infrastructure, and the HotSpot browser uses the local WiFi connection directly bypassing RIM's infrastructure.
It is ridiculously convoluted the way this was set up, and that is reflected in the general confusion about the way it works. Try talking to a developer about the myriad ways of making a simple network connection from an app, they will give you an earful.
I hope this is rearchitected into something a little simpler down the road, if not then may confusion reign supreme for many more years to come.
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BESX 4.1.7 on Exchange 2003: 65 Devices
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12-23-2009, 11:10 AM
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#220
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Knows Where the Search Button Is
Join Date: Jun 2006
Model: 9630
Carrier: Sprint
Posts: 35
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Quote:
Originally Posted by audit
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Thanks Dude! |
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