[coops4284]

I am trying to update an application on a users BB via a push from the BES. The current version of the application was installed via the Desktop manager and now I cannot update the application via an OTA push. We have BES 4.0 and I have the software configuration set up correctly. I have successfully pushed the same application to other BBs that did not have a prior version of it via OTA. It is just one handheld that has an older version of the application and it wont update to the new one. I have checked the POLC log and it seems to show that the application successfully pushed however when I check the device it still has the old version . I guess my question is has anyone else encountered this, and if so do I have to wipe the device and then push the application from the BES?

[x14]

Sometime applications doesn't upgrade properly. This has to do with the application not BES. Have the user delete the old version and the new one should intall.

[coops4284]

That worked. I had to remove the application policy for the user and then remove the old version of the application and then put the policy back to the user. Then the application successfully pushed.