[bbnotes]

Hello,

BES 4.1.5
Domino 6.5

Device software 4.5+ has been nothing but a headache for me when it comes to address books. I routinely get multiple "DESKTOP" under the address book depending on if the user is set for wireless sync or desktop manager but RIM has provided no clear explanation on how to avoid this or correct it. Wiping the device helps but I would appreciate a clear explanation. I never ran into this issue on 4.2.

So far what I've seen...

Bes profile
- set address book server and path to mailfile
this results in one DESKTOP entry with wireless sync set to YES

- if i go back to the BB profile and set wireless sync to FALSE on the BES
two DESKTOP show up on device with NOT AVAILABLE

There are many different scenarios all of which unfortunately cause headaches. I wish I could just shut off the multiple address book option as it does not serve any purpose in our environment.

Please post any experiences.

Thanks

[x14]

I think the concept is good but there is not guideline from RIM on how to use it.

IMHO the best way to do wireless address book syncrhonization is with Domino 8. With the Lotus Notes 8 client you can open the iNotes address book without using iNotes.

[bbnotes]

Anyone else?

I'm surprised noone else is seeing this issue, perhaps i'm the only one using iNotes (Domino Web Access) to allow users to wirelessly sync.

[Aroc]

We're not using Domino Web Access so I haven't uncovered this issue.

On a side note, currently the Desktop SYNC service book is out main source of grief at the moment (intermittently after about 3-12 months, a handheld with a large adddress book (1200-6000 contacts) will loose the ability to propegate address book changes back to the server). RIM's suggestion is to delete the local Desktop SYNC service book on the device(s) in question, then push down new service books.

[philippz]

We have Lotus Notes 7 here. I got 2 address books after switching to a new device. Had duplicate entries because of 2 address books called "Desktop". I found a solution to remove my duplicates:
- Hit the Menu key and choose "Select Address Book"
- Pick the old one that is not being synced
- Again hit menu key and choose Options
- While in Address Book Options type in all capitals RSET
- This will give you the choice to delete the address book contents.

After doing this I still have 2 address books, but one is empty.

[bbnotes]

Originally Posted by philippz

We have Lotus Notes 7 here. I got 2 address books after switching to a new device. Had duplicate entries because of 2 address books called "Desktop". I found a solution to remove my duplicates:
- Hit the Menu key and choose "Select Address Book"
- Pick the old one that is not being synced
- Again hit menu key and choose Options
- While in Address Book Options type in all capitals RSET
- This will give you the choice to delete the address book contents.

After doing this I still have 2 address books, but one is empty.

Yeah, i'm trying to remove the address book completely though. It appears as though the only way is to wipe the device unfortunately.

4.5+ is definitely buggy when it comes to the "feature" of multiple address books or calendars.

[BeeryHolstein]

Is there a way to copy all entries from one address book to another?

From reasons that I'm not sure about, I have 3(!!!) address books on my pearl. Two are called "Desktop" and one "Unkonwn". One of the "Desktop" (which has very few contacts) can be Wireless sycned, while the 2 others have "Not Available" in their "Wireless Synchronization" field. I'm not sure how long I'm leaving like this, but I found out that most of the contacts are not sycned with Notes, and that I'm unable to sync with Desktop Manager as it claims that Address Book are wireless sync (even when non of the 3 is). I am able to backup using DM.

I've tried to wipe the device which ended with one "healthy" address book which contained only a subset of the contacts. Trying to restore from a backup ended up back to the starting point.

Any thoughts on how to get rid of the additional address books? And before that copy all their entries to a good address book (or to Notes)?

Thanks,
Beery

[BB1877]

Same issue. This "feature" is a hot mess. I opened a ticket with RIM today, we'll see what the official word is.

[BeeryHolstein]

Hi,

Anything from RIM?

Thanks,
Beery

[Airpoppoff]

I have the same problem as you both above me, Any word?

[pbrownemail]

I am on the BES server. I also have gmail. my bb sync with email and now all my contracts have doubled. Can you delete the gmail contacts?

[lockcop]

I am having the same problem after the corporation automatically upgraded the software. My custom ring tones set for different contacts has also stopped working.

[ZeroKool]

If the Notes users are setup as "roaming users" then you should be using the address book that's in their roaming profile. Depending on how you have it setup of course.

Also. With users having multiple address books.. you can remove them using the desktop manager or if your lucky you can find the service book associated with it.

[BB1877]

Sorry for the late update. RIM referred me to this document...

View Document

I don't think it works as designed nor was designed as intended. It appears to be a wretched design flaw on these new units that is causing a lot of headache for IT.

[bbnotes]

Originally Posted by BB1877

I don't think it works as designed nor was designed as intended. It appears to be a wretched design flaw on these new units that is causing a lot of headache for IT.

.

Design flaw that hasn't been addressed in over a year... It is so much easier dealing with address books on OS 4.2.

Btw, none of the workarounds in the KB article work. Unfortunately the only thing that works is RIMs default answer for any inconvenient problem "wipe device" or "recreate profile", neither of which is an acceptable solution imo.

[BB1877]

Originally Posted by bbnotes

.

Design flaw that hasn't been addressed in over a year... It is so much easier dealing with address books on OS 4.2.

Btw, none of the workarounds in the KB article work. Unfortunately the only thing that works is RIMs default answer for any inconvenient problem "wipe device" or "recreate profile", neither of which is an acceptable solution imo.

Agreed! A handheld wipe is a violent, risky (especially with remote users), time consuming procedure and with 600+ devices under my wing, I don't have time for. I don't understand why RIM didn't include the simple option to limit the device to a single address book. I can see some scenarios where multiple address books may be handy, but in a corporate environment where I only support syncing with a single personal address book, this feature is unnecessary.

I've had some luck with the RSET command, but I feel like it's a temporary fix and the user could experience the same condition again.

RIM's development seems to be aloof lately. I got a new notice this morning that BES v4.1.7 MR1 is now available...this is after you don't dare install 4.1.6 MR8 and then try to upgrade to 4.1.7...so confusing...

[snapp]

Anyone have any updated solutions for this issue?

[KrummeKruecke]

Hi,

i think i have the same problem,

in my case i want to upgrade a Notes User from a normal to a roaming user.
Before i can enable the roaming i have to copy the personal address book to the notes server: /roaming/xxuserxx/names.nsf

when i set the path in BES from the users mail file /mail/xxuserxx.nsf where i get the contacts from ($Contacts) to the new location i get a second desktop on the BB.

I tried to:
clear the ($Contacts) and synced the empty address book with the BB,
then delete the service book, disable the sync in BES .. wait.. enable sync in BES with the new path.. but i still get 2 Desktop's ..

[Cooper]

I've just started running into this during a server migration.

twice now I've had this issue.

I backup the device, wipe/activate with the new BES,and BAM... two 'Desktop' address books. One cannot be synchronized and the other can't.

I think It has to do with the method of restoring but now I'm not sure. It may have to do with needing to restore before/after enterprise activation.

either way, no simple method for actually deleting the bad one... pain in the ass.

[skyman84]

There is a resolution if you have a rim tx agreement. They can give you 2 things, an it policy string that will move all unduplicated contacts into the correct address book, and an app that you can push that will remove the duplicate.