BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 09-30-2015, 04:37 AM   #1
robotslover
Thumbs Must Hurt
 
Join Date: Jul 2009
Model: 8707
PIN: N/A
Carrier: orange
Posts: 59
Default BES 12 Licensing issue

Please Login to Remove!

Dear All,

I installed a new server with BES 12 and trial gold license for 60 days. then I migrated the users to the new server. few days later, I moved the old silver license from BES 10 to BES 12 and it was added successfully but the users remained on the GOLD license. when the trial license expired, the users stayed under the gold license with "No license tag" and the silver license is empty although it is valid. all users are with blackberry devices. how can I move the users to the valid license?

thanks
Offline  
Old 09-30-2015, 10:03 AM   #2
brettj80
New Member
 
Join Date: Mar 2007
Location: Montreal
Model: PassP
Carrier: Rogers and Videotron
Posts: 1
Default Re: BES 12 Licensing issue

Hello Robotslover,
Unfortunately BES10 licenses are not compatible with BES12. But, if you log into your Blackberry myAccount Dashboard and proceed to Software Assurance - License Subscription Fulfillment, you should be able to migrate/upgrade your BES10 Silver licenses to BES 12.x Silver licenses (if not, contact your BlackBerry representative). Once this has been completed, you will recieve a new license key to activate in your BES12 server.
Hope that helps.
Cheers!
Offline  
Old 09-30-2015, 10:11 AM   #3
knottyrope
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,325
Default Re: BES 12 Licensing issue

BlackBerry® Enterprise Service 12 - BlackBerry Support Community Forums

better off posting to the above site as not many are checking this one anymore

I think you have to assign a new profile to change it
__________________
I had to fall
To lose it all
But in the end
It doesn't even matter

Rocking the Motion with out lotion.
Offline  
Old 10-01-2015, 02:20 AM   #4
robotslover
Thumbs Must Hurt
 
Join Date: Jul 2009
Model: 8707
PIN: N/A
Carrier: orange
Posts: 59
Default Re: BES 12 Licensing issue

Quote:
Originally Posted by brettj80 View Post
Hello Robotslover,
Unfortunately BES10 licenses are not compatible with BES12. But, if you log into your Blackberry myAccount Dashboard and proceed to Software Assurance - License Subscription Fulfillment, you should be able to migrate/upgrade your BES10 Silver licenses to BES 12.x Silver licenses (if not, contact your BlackBerry representative). Once this has been completed, you will recieve a new license key to activate in your BES12 server.
Hope that helps.
Cheers!
hi,

I already did that ...

thx
Offline  
Old 10-01-2015, 02:21 AM   #5
robotslover
Thumbs Must Hurt
 
Join Date: Jul 2009
Model: 8707
PIN: N/A
Carrier: orange
Posts: 59
Default Re: BES 12 Licensing issue

Quote:
Originally Posted by knottyrope View Post
BlackBerry® Enterprise Service 12 - BlackBerry Support Community Forums

better off posting to the above site as not many are checking this one anymore

I think you have to assign a new profile to change it
thanks. I follow the new link
Offline  
Old 10-01-2015, 06:52 PM   #6
chriskimbr
New Member
 
Join Date: Sep 2015
Model: 7100T
PIN: N/A
Carrier: Sprint
Posts: 2
Exclamation Re: BES 12 Licensing issue

Job Opportunity.
Location Washington DC
Looking for someone with experience working on windows servers, active directory, exchange server, blackberry enterprise server(BES).

If you are interested or know someone that is we would love to reward you for referring them once their hired.

message or email me!

[email address]

Thanks!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: BES 12 Licensing issue
Thread Thread Starter Forum Replies Last Post
BES (Exchange) 5.0.2 - Issue with Invitiations lboyken@hagie.com BES Admin Corner 2 08-02-2010 05:47 PM
BES 3.6 issue cmptekinc BES Admin Corner 28 03-13-2009 05:07 PM
BES/ Domino Fake Attachment Issue amukhey BES Admin Corner 2 01-27-2009 06:32 PM
monitor BES licensing rgivens BES Admin Corner 4 10-29-2007 03:03 PM
BENCHMARK your BlackBerry speed! Add your results here! Mark Rejhon General BlackBerry Discussion 271 03-13-2007 02:51 AM


Genuine Dell OEM G Series G7 7790 CPU and Graphics Heatsink Assembly XRF05 picture

Genuine Dell OEM G Series G7 7790 CPU and Graphics Heatsink Assembly XRF05

$20.30



OEM Dell latitude E7250 CPU Cooling Fan with Heatsink DP/N 04T1K3 0J3M4Y picture

OEM Dell latitude E7250 CPU Cooling Fan with Heatsink DP/N 04T1K3 0J3M4Y

$13.90



1PCS NEW FIT FOR OEM Dell AC Adapter Dell Alienware DA330PM190 LA330PM190 330W picture

1PCS NEW FIT FOR OEM Dell AC Adapter Dell Alienware DA330PM190 LA330PM190 330W

$117.97



Genuine OEM Dell 2375 B2375dnf B2375dfw 110V Fuser fixing N41P2 sku 724-BBCI picture

Genuine OEM Dell 2375 B2375dnf B2375dfw 110V Fuser fixing N41P2 sku 724-BBCI

$94.99



OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan NF-A12 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan NF-A12

$30.60



OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5 picture

OEM Dell XPS 8910 8920 8930 Alienware Aurora R5 R6 R7 Front Cooling Fan 7M0F5

$12.11







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.