Reinstalled several times. Followed the installation guide, etc. At my wits end. Here are the details:
- SBS 2003 (Exchange 2003) Server
- BlackBerry Manager 4.1.4.17
- Carrier: TMobile
Here is info from the logs that should include when I create the new user, then attempt to activate:
-----START SNIP-----
[40861] (08/14 16:19:56.859):{0x1008} {name@domain.com} New user added to the server - setting pending fields to this server's settings
[50094] (08/14 16:19:56.859):{0x1008} [AUDIT]
- User added to the BES
[40239] (08/14 16:19:56.859):{0x1008} {name@domain.com} Still handled by desktop
[41079] (08/14 16:19:56.875):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 23, 24, 45, 84, 86, 87, 88, 89, 95 Size = 2098
[40000] (08/14 16:19:56.906):{0x1008} {name@domain.com} UserControl::UpdateMailboxITPolicy - Updating ITPolicy Information in the user's mailbox.
[30160] (08/14 16:19:56.906):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:56.906):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[41079] (08/14 16:19:56.921):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 38, 42, 44, 51, 52, 53, 59, 65, 75, 76, 77 Size = 62
[40442] (08/14 16:19:56.968):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40702] (08/14 16:19:56.984):{0x1008} {name@domain.com} Starting message rescan
[40703] (08/14 16:19:56.984):{0x1008} {name@domain.com} Message rescan completed
[30000] (08/14 16:19:56.984):{0x1008} {name@domain.com} Sending data to Dispatcher, size=93, Tag=57
[40000] (08/14 16:19:56.984):{0x1008} {name@domain.com} SendToDispatcher, Tag=57
[40000] (08/14 16:19:56.984):{0x1F4C} [BIPP] Send data, Tag=57
[40000] (08/14 16:19:56.984):{0x1F48} [BIPP] Received status DELIVERED, Tag=57
[40239] (08/14 16:19:57.000):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:19:57.000):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:57.000):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:19:57.000):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40000] (08/14 16:19:57.000):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=57
[40000] (08/14 16:19:57.000):{0x1F48} [BIPP] Received datagram, Tag=25
[40000] (08/14 16:19:57.000):{0x1F48} [BIPP] Received datagram, Tag=26
[41079] (08/14 16:19:57.046):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 96, 97 Size = 10029
[40845] (08/14 16:19:57.062):{0x1008} {name@domain.com} SetPIMState - Registering for PIM synchronization (bState=1, bRet=1)
[30416] (08/14 16:19:57.062):{0x1008} {name@domain.com} Established session with PIM Connector
[40799] (08/14 16:19:57.062):{0x1008} {name@domain.com} Processed request from PIM Connector: cmd=0x5, Tag=25
[40279] (08/14 16:19:57.062):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=25
[40000] (08/14 16:19:57.062):{0x1F4C} [BIPP] Send status DATA_ACCEPTED, Tag=25
[40239] (08/14 16:19:57.062):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:19:57.062):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:19:57.062):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:19:57.062):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40423] (08/14 16:20:20.921):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=58
[40724] (08/14 16:20:20.921):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=58
[40435] (08/14 16:20:20.984):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=58. Msgs Pending 0
[40719] (08/14 16:20:21.000):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:20:21.000):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=58
[40239] (08/14 16:20:56.359):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:20:56.359):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:20:56.359):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:20:56.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=0, dir=josh, server=SBS2003
[40000] (08/14 16:20:57.000):{0x1F4C} [BIPP] Ping 36 sent
[40000] (08/14 16:20:57.015):{0x1F48} [BIPP] PingResponse 36 received
[40423] (08/14 16:21:52.031):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=60
[40724] (08/14 16:21:52.031):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=60
[40435] (08/14 16:21:52.031):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=60. Msgs Pending 0
[40719] (08/14 16:21:52.046):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:21:52.046):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=60
[30181] (08/14 16:21:55.125):{0x1E74} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (08/14 16:21:55.125):{0x1E74} [BIPPa] Health: QSize=0, intMap=0
[40000] (08/14 16:21:57.000):{0x1F4C} [BIPP] Ping 37 sent
[40000] (08/14 16:21:57.000):{0x1F48} [BIPP] PingResponse 37 received
[40000] (08/14 16:22:57.000):{0x1F4C} [BIPP] Ping 38 sent
[40000] (08/14 16:22:57.000):{0x1F48} [BIPP] PingResponse 38 received
[40178] (08/14 16:23:02.125):{0x1E80} {name@domain.com} MAPIMailbox::OnNotify - search complete event
[40178] (08/14 16:23:02.125):{0x1E80} {name@domain.com} MAPIMailbox::OnNotify - search complete event
[40423] (08/14 16:23:05.125):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=64
[40724] (08/14 16:23:05.125):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=64
[40435] (08/14 16:23:05.140):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=64. Msgs Pending 0
[40719] (08/14 16:23:05.140):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[40282] (08/14 16:23:05.187):{0x1008} {name@domain.com} Queuing DATA from
, Tag=-923810051, EntryId=64
[30083] (08/14 16:23:05.218):{0x1008} {name@domain.com} Sent ETP::STATUS to BlackBerry system, Tag=-923810051
[40700] (08/14 16:23:05.218):{0x1008} {name@domain.com} Receiving packet from device, size=496, TransactionId=1062190372, Tag=-923810051, content type=OTAKEYGEN, cmd=0x3
[40000] (08/14 16:23:05.234):{0x1008} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 210756946
[40000] (08/14 16:23:05.234):{0x1008} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 210756946
[30000] (08/14 16:23:05.281):{0x1008} {name@domain.com} Sending data to Dispatcher, size=85, Tag=58
[40000] (08/14 16:23:05.281):{0x1008} {name@domain.com} SendToDispatcher, Tag=58
[40000] (08/14 16:23:05.281):{0x1008} {name@domain.com} Generating AES256 key
[40000] (08/14 16:23:05.281):{0x1F4C} [BIPP] Send data, Tag=58
[40000] (08/14 16:23:05.296):{0x1F48} [BIPP] Received status DELIVERED, Tag=58
[41079] (08/14 16:23:05.296):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 54, 70, 74, 85 Size = 293
[40000] (08/14 16:23:05.343):{0x1008} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 210756946
[40583] (08/14 16:23:05.343):{0x1008} {name@domain.com} Sending packet to device, Size=248, Tag=59, TransactionId=-897202452
[40279] (08/14 16:23:05.343):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=59
[40279] (08/14 16:23:05.343):{0x1008} {name@domain.com} SubmitToRelaySendQ, Tag=-923810051
[40000] (08/14 16:23:05.343):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=58
[40239] (08/14 16:23:05.343):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:05.343):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:05.343):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40000] (08/14 16:23:05.343):{0x1F4C} [BIPP] Send data, Tag=59
[40000] (08/14 16:23:05.359):{0x1F4C} [BIPP] Send status DATA_ACCEPTED, Tag=-923810051
[41079] (08/14 16:23:05.359):{0x1008} {name@domain.com} PagerImp::SaveChanges: changed items = 91 Size = 8
[40442] (08/14 16:23:05.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[40239] (08/14 16:23:05.359):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:05.359):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:05.359):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:23:05.359):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[30000] (08/14 16:23:05.375):{0x1008} {name@domain.com} Sending data to Dispatcher, size=349, Tag=60
[40000] (08/14 16:23:05.375):{0x1008} {name@domain.com} SendToDispatcher, Tag=60
[40000] (08/14 16:23:05.375):{0x1F4C} [BIPP] Send data, Tag=60
[40000] (08/14 16:23:05.375):{0x1F48} [BIPP] Received status DELIVERED, Tag=60
[40000] (08/14 16:23:05.375):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=60
[40000] (08/14 16:23:05.421):{0x1F48} [BIPP] Received status FAILED, Tag=59
[40000] (08/14 16:23:05.421):{0x1008} {name@domain.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=59
[40405] (08/14 16:23:35.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:35.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:36.140):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:36.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:37.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:37.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:38.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:38.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:23:39.156):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40239] (08/14 16:23:56.296):{0x1008} {name@domain.com} Still handled by desktop
[30160] (08/14 16:23:56.296):{0x1008} {name@domain.com} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (08/14 16:23:56.296):{0x1008} {name@domain.com} UserControl::HandleDatabaseChange - CalSyncState is empty
[40442] (08/14 16:23:56.296):{0x1008} User settings: email=name@domain.com, routing=name@domain.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=josh, server=SBS2003
[40000] (08/14 16:24:05.421):{0x1F4C} [BIPP] Ping 39 sent
[40000] (08/14 16:24:05.421):{0x1F48} [BIPP] PingResponse 39 received
[40000] (08/14 16:25:05.437):{0x1F4C} [BIPP] Ping 40 sent
[40000] (08/14 16:25:05.437):{0x1F48} [BIPP] PingResponse 40 received
[45009] (08/14 16:25:56.218):{0x1F8C} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/10.0 Mb
[45014] (08/14 16:25:56.218):{0x1F8C} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000] (08/14 16:26:05.437):{0x1F4C} [BIPP] Ping 41 sent
[40000] (08/14 16:26:05.437):{0x1F48} [BIPP] PingResponse 41 received
[40000] (08/14 16:27:05.437):{0x1F4C} [BIPP] Ping 42 sent
[40000] (08/14 16:27:05.437):{0x1F48} [BIPP] PingResponse 42 received
[40000] (08/14 16:28:05.437):{0x1F4C} [BIPP] Ping 43 sent
[40000] (08/14 16:28:05.437):{0x1F48} [BIPP] PingResponse 43 received
[40000] (08/14 16:29:05.453):{0x1F4C} [BIPP] Ping 44 sent
[40000] (08/14 16:29:05.453):{0x1F48} [BIPP] PingResponse 44 received
[40423] (08/14 16:29:40.546):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=66
[40724] (08/14 16:29:40.546):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=66
[40435] (08/14 16:29:40.546):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=66. Msgs Pending 0
[40719] (08/14 16:29:40.562):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:29:40.562):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=66
[40000] (08/14 16:30:05.453):{0x1F4C} [BIPP] Ping 45 sent
[40000] (08/14 16:30:05.453):{0x1F48} [BIPP] PingResponse 45 received
[40000] (08/14 16:31:05.453):{0x1F4C} [BIPP] Ping 46 sent
[40000] (08/14 16:31:05.453):{0x1F48} [BIPP] PingResponse 46 received
[40405] (08/14 16:31:06.562):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[40405] (08/14 16:31:06.562):{0x1E80} {name@domain.com} MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f) failed
[30181] (08/14 16:31:55.125):{0x1E74} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (08/14 16:31:55.140):{0x1E74} [BIPPa] Health: QSize=0, intMap=0
[40423] (08/14 16:32:00.750):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=68
[40724] (08/14 16:32:00.750):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=68
[40435] (08/14 16:32:00.750):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=68. Msgs Pending 0
[40719] (08/14 16:32:00.812):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:32:00.812):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=68
[40000] (08/14 16:32:05.453):{0x1F4C} [BIPP] Ping 47 sent
[40000] (08/14 16:32:05.453):{0x1F48} [BIPP] PingResponse 47 received
[40423] (08/14 16:32:34.750):{0x1E80} {name@domain.com} Queuing new mail through notification (external). EntryId=70
[40724] (08/14 16:32:34.750):{0x1008} {name@domain.com} Get record key for this MAPI object, EntryId=70
[40435] (08/14 16:32:34.750):{0x1008} {name@domain.com} Queuing new mail through notification. EntryId=70. Msgs Pending 0
[40719] (08/14 16:32:34.750):{0x1008} {name@domain.com} GetFolderIDFromList No folder ID in list for EntryID
[30084] (08/14 16:32:34.750):{0x1008} {name@domain.com} Ignored - let other server/desktop do it, EntryId=70
[40000] (08/14 16:33:05.453):{0x1F4C} [BIPP] Ping 48 sent
[40000] (08/14 16:33:05.453):{0x1F48} [BIPP] PingResponse 48 received
-----END SNIP-----
The correct email address has been replaced with
in the above logs.
I have reset (wiped) the phone to factory defaults.
Any thoughts greatly appreciated.
Thanks.