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04-11-2007, 10:20 AM
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#41
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Thumbs Must Hurt
Join Date: Aug 2006
Model: 8703
Carrier: Verizon
Posts: 79
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Quote:
Originally Posted by jyamani
Guys, I just got off the phone with the TMO regional manager in Houston, TX.
Naturally, I asked him about the BB 8320 and the release date.
Much to my dismay, he first asked me who I was. Then where I got his phone # from. And to never call him again.
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That is absolutely appalling customer service; that is the sort of stuff that makes it into business seminars and books about how not to do things, and about why companies have problems.
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04-11-2007, 11:17 AM
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#42
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Knows Where the Search Button Is
Join Date: Sep 2006
Location: Chicago
Model: 8100
Carrier: T-Mobile
Posts: 46
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Quote:
Originally Posted by thought
That is absolutely appalling customer service; that is the sort of stuff that makes it into business seminars and books about how not to do things, and about why companies have problems.
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The regional manager's direct line is NOT a CSR number. Its like calling an NBA player to buy tickets to the game. Of course he's gonna be pissed, and has every right to be.
on another note that IS comical that someone would call him. Shows him the EXTREME desire for the release of the BB. Maybe w/ friends in high places he can get the ball rolling. who knows
Last edited by ryangoo; 04-11-2007 at 11:22 AM..
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04-11-2007, 11:43 AM
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#43
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BlackBerry Extraordinaire
Join Date: Apr 2006
Location: Houston, TX
Model: Curve
PIN: No thanks, yo tienen una pluma.
Carrier: AT&T
Posts: 1,759
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Quote:
Originally Posted by ryangoo
The regional manager's direct line is NOT a CSR number. Its like calling an NBA player to buy tickets to the game. Of course he's gonna be pissed, and has every right to be. . . .
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I could not agree more!
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04-11-2007, 02:12 PM
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#44
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Thumbs Must Hurt
Join Date: Jan 2005
Location: usa
Model: 8310
Carrier: ATT
Posts: 133
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Quote:
Originally Posted by thought
That is absolutely appalling customer service; that is the sort of stuff that makes it into business seminars and books about how not to do things, and about why companies have problems.
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Was this business or retail mgr?
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04-11-2007, 03:22 PM
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#45
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Thumbs Must Hurt
Join Date: Aug 2006
Model: 8703
Carrier: Verizon
Posts: 79
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Quote:
Originally Posted by ryangoo
The regional manager's direct line is NOT a CSR number. Its like calling an NBA player to buy tickets to the game. Of course he's gonna be pissed, and has every right to be.
on another note that IS comical that someone would call him. Shows him the EXTREME desire for the release of the BB. Maybe w/ friends in high places he can get the ball rolling. who knows
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Good observation on the strong desire for the new BB that was indicated by this person's persistance.
I still believe that the regional mgr acted poorly in this instance; regardless of his position, everyone in a company is accountable to their customers; everyone in the company is a representative to the customers. The RM could have handled it with humor and tact, in such a way as to make the customer feel very good about the company. Instead, he just acted like another insulated, out of touch executive.
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04-11-2007, 04:09 PM
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#46
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CrackBerry Addict
Join Date: Apr 2006
Location: nyc & pt. pleasant beach, nj
Model: 8320
PIN: 123456
Carrier: T-mobile
Posts: 565
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Quote:
Originally Posted by chinesecatt
The 8300 is definitely going to Cingular. 100% sure. And I don't have a wife to blame shit on like Stins
My distributor is listing initial accessories for the 8300 already as Cingular packaged. Unless they want to repack things and change, then I eat your catnip 24/6 (1 day rest)
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Now i got a valid reason to stick with my 8100
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04-11-2007, 04:22 PM
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#47
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Talking BlackBerry Encyclopedia
Join Date: Sep 2006
Model: 8100
PIN: 23E00358
Carrier: T-Mobile
Posts: 203
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Guys, its not that big of a deal. I just called him asking about the new BB because we've hung out a few times with friends, and he seemed like a nice guy at the time and shared some BB 8700 information with me back then, about a month or so before 8700 came out on T-Mobile.
Of course, it seemed like he just did not remember me. But from a businessman point of view, had it been me, I would have handled it quite differently.
Anyways, I TRIED. Sorry guys, couldn't get anything out of him.
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04-11-2007, 04:54 PM
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#48
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Knows Where the Search Button Is
Join Date: Sep 2006
Location: Chicago
Model: 8100
Carrier: T-Mobile
Posts: 46
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Quote:
Originally Posted by jyamani
Guys, its not that big of a deal. I just called him asking about the new BB because we've hung out a few times with friends, and he seemed like a nice guy at the time and shared some BB 8700 information with me back then, about a month or so before 8700 came out on T-Mobile.
Of course, it seemed like he just did not remember me. But from a businessman point of view, had it been me, I would have handled it quite differently.
Anyways, I TRIED. Sorry guys, couldn't get anything out of him.
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wow. he is a jerk. even if had not remembered a guy i met, if he says we met, i must have liked him enough to give him my #/bus. card. OR i would be a douche that thinks giving out bus. cards makes me look cool. The way I assumed it was just some random call to a personal line. perspective eh.
In any case this freaking phone needs to at least get ANNOUNCED so we have specs to talk about rather than stalker calls. haha j/k
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04-13-2007, 05:33 AM
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#49
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Thumbs Must Hurt
Join Date: Feb 2005
Location: Right here...where else would I be??
Model: 8700
Carrier: Cingular / AT&T
Posts: 104
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It better come out soon....as it turns out, skinny pearl Blackberry's flush very easily down airport toilets....don't ask how I found this out about 5 hours ago....
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04-13-2007, 07:50 AM
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#50
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Knows Where the Search Button Is
Join Date: Mar 2007
Location: Indianapolis
Model: 8100
Carrier: t-mobile
Posts: 19
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Quote:
Originally Posted by MozMan68
It better come out soon....as it turns out, skinny pearl Blackberry's flush very easily down airport toilets....don't ask how I found this out about 5 hours ago....
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Wow! (Insert any potty joke with a BB reference here. I'm thinking something with dingle and berry in it.)
Sorry, couldn't resist.
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04-16-2007, 08:12 AM
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#51
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Talking BlackBerry Encyclopedia
Join Date: Dec 2005
Location: Miami Florida
Model: 9000
PIN: 20D214AB
Carrier: AT&T
Posts: 282
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You should post his number so we can all call him and inquire about the 8300.
__________________
An army of asses led by a lion is vastly superior to an army of lions led by an ass.
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04-18-2007, 09:14 PM
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#52
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Thumbs Must Hurt
Join Date: Mar 2005
Location: Metro Atlanta, Georgia
Model: Storm
Carrier: Verizon
Posts: 193
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Quote:
Originally Posted by jyamani
Guys, I just got off the phone with the TMO regional manager in Houston, TX.
Naturally, I asked him about the BB 8320 and the release date.
Much to my dismay, he first asked me who I was. Then where I got his phone # from. And to never call him again.
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This is the funniest thing I've seen all day! Thanks for the laugh. I needed that!
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04-18-2007, 09:17 PM
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#53
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Thumbs Must Hurt
Join Date: Mar 2005
Location: Metro Atlanta, Georgia
Model: Storm
Carrier: Verizon
Posts: 193
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Quote:
Originally Posted by Jagga
I just got a bad feeling that the rumored 8820 will never debut. Which makes me very sad.
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You know what? With cash in hand to buy one, I believe the same thing about the 8820.
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04-18-2007, 10:12 PM
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#54
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Talking BlackBerry Encyclopedia
Join Date: Sep 2006
Model: 8100
PIN: 23E00358
Carrier: T-Mobile
Posts: 203
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Quote:
Originally Posted by phone_caller
This is the funniest thing I've seen all day! Thanks for the laugh. I needed that!
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Thank you! Thank you
Now that I read it again, its quite hilarious.
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04-19-2007, 02:13 AM
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#55
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Knows Where the Search Button Is
Join Date: Jun 2006
Location: Orange COunty
Model: 8830
Carrier: Verizon
Posts: 41
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Quote:
Originally Posted by jyamani
Guys, I just got off the phone with the TMO regional manager in Houston, TX.
Naturally, I asked him about the BB 8320 and the release date.
Much to my dismay, he first asked me who I was. Then where I got his phone # from. And to never call him again.
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Any "regional manager" worth anything should know how to react to this.
Maybe he wasn't the right person to call, maybe he was; that's irrelevant. His concern as a manager should be to protect the brand. From this experience, he clearly has diminished the brand somewhat in the eyes of at least one customer. Who knows how far that could spread from here.
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04-19-2007, 09:26 AM
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#56
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Thumbs Must Hurt
Join Date: Oct 2005
Location: Los Angeles, CA
Model: 8100
Carrier: Tmobile
Posts: 71
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Quote:
Originally Posted by thought
Good observation on the strong desire for the new BB that was indicated by this person's persistance.
I still believe that the regional mgr acted poorly in this instance; regardless of his position, everyone in a company is accountable to their customers; everyone in the company is a representative to the customers. The RM could have handled it with humor and tact, in such a way as to make the customer feel very good about the company. Instead, he just acted like another insulated, out of touch executive.
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I totally agree with you, he could have simply laughed it off, he did not have to be so rude
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Praise GOD in all his ways
BB 8100 Pearl
Pin 23DE8558
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04-21-2007, 01:20 AM
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#57
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Thumbs Must Hurt
Join Date: Dec 2006
Location: Seattle, WA
Model: none
Carrier: Verizon
Posts: 125
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9 days left
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04-22-2007, 12:43 AM
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#58
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
Location: TX
Model: 8320
Carrier: T-Mobile
Posts: 495
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i was reading that it is for t-mobile and will be released on may 7th
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**BB 8320**
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04-22-2007, 01:07 PM
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#59
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Talking BlackBerry Encyclopedia
Join Date: Dec 2005
Location: Miami Florida
Model: 9000
PIN: 20D214AB
Carrier: AT&T
Posts: 282
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Quote:
Originally Posted by kmccarthy
i was reading that it is for t-mobile and will be released on may 7th
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Where did you read that. I hope the article is correct.
__________________
An army of asses led by a lion is vastly superior to an army of lions led by an ass.
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04-22-2007, 01:13 PM
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#60
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Talking BlackBerry Encyclopedia
Join Date: Aug 2006
Location: TX
Model: 8320
Carrier: T-Mobile
Posts: 495
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**BB 8320**
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