[tomj96]

Has anyone else had this issue?

I recently upgraded to the BB Tour from the Curve and am on a BES server. Its the Blackberry Professional Software v 4.1.4.15

I activated without an issue but when ever I receive an HTML email, it comes up as a blank email, with a text/plain attachment. When i try to open the attachment I get "This attachment type cannot be viewed on your device"

[tomj96]

Wow! No one else is having this issue?

I've wiped out the BB. Taken myself out of the BES, wiped, tried again. Started from scratch and still the problem remains.

Odd...

[tomj96]

Well, we've narrowed down the problem but it's still an issue.

We're using Exchange 2003 with Outlook 2003 & 2007 versions and it's happening with all HTML and RTF emails sent by us. OWA emails are fine and outside emails are fine. Even if someone responds to an HTML email originated by us, we can't read it on the Tour.

No changes at all on the server so it must be something with the Tour.

Checked every setting I could think of on the BES and found nothing to go on.

Just figured we'd update this post in case anyone else if having this problem.

[-EOS-]

I would post this in the BES Admin Corner forum to see if anyone there has seen this.