[Noonien]

A customer has moved messages to folders and today 40 or 50 of them are suddenly back in the inbox on the handheld (not in lotus notes) .
any idea what has happened ?

[alex555550]

Hy,

version?? log?? Domino??,

if it`s domino he maysbe moved them by mistake in the gui.

[Noonien]

Do you have diffent solution for the diffrent versions ?
Its 4.1.3 and sure its Domino if he uses Lotus Notes ^^ .

[alex555550]

Originally Posted by Noonien

Do you have diffent solution for the diffrent versions ?
Its 4.1.3 and sure its Domino if he uses Lotus Notes ^^ .

In the inbox is View all Documents on? Or only new. Is there agent for archiv. Maybe he couldn`t sysnc proberly. What version of Domino? All Fix packs?

[scott_perry]

Originally Posted by Noonien

A customer has moved messages to folders and today 40 or 50 of them are suddenly back in the inbox on the handheld (not in lotus notes) .
any idea what has happened ?

On the handheld, do you have 'Hide Filed Messages' set to 'Yes'?

[cburgett]

Hello,

I am getting this as well.

This particular user had her options set to hide filed messages by setting in Messages | Options | Hide Filed Messages to "Yes". She then moved some messages to folders on her Blackberry. She did this by opening the message, then clicking "File" and picking the appropriate folder. She did this a bunch of times, then the Blackberry froze up. When it came back after she clicked the "Back" button and waited, a bunch of her messages were back in her Inbox on her Blackberry again. We ran "Delete Prior" on them and noticed the setting for "Hide Filed Messages" was set to "No".

We are on a BES Server using Lotus Notes 7.0.2. This has happened to her 3-5 times in the past and even on different Blackberry hardware.

Anyone got any ideas?

Thanks!


cburgett

[MikeB]

I would try maintenance on mail file
fixup, compact and updall -r