[lbrty9]

I haven't used my PAM for a few months and so when I tried it recently got an error 678. Did some searching on here and noted the threads about sprint turning off service. I am on a voice plan with the BB package. Called sprint and they confirmed that the PAM use is included in my plan and that it should be working.

I have not changed any settings to the DUN, but I did download the latest Desktop Manager, deleted the old, and installed the new 5.0 version. Still no luck.

The sprint tech support wanted me to install the smartview, but I don't see why I need that if I have been able to connect previously without it. Is it really necessary? What else could it be???

[lbrty9]

OK, called Sprint and based on one other thread, asked them to recycle my BB package. The young lady did that and found that somehow my PAM add-on had gotten removed. She put it back in and works like a charm without Smartview.

Hope this helps somebody else when they have tethered modem issues with Sprint.

[eyecon82]

they definitely shut off PAM usage for those without PAM in their plan....before..anyone used to be able to sign on...it was just a matter of sprint catching on