[adamthegreat]

so i just got my blackberry today... played with it for a couple hours trying to figure it out. i had all my apps on the main screen, i was in something and a message came up saying something like app failed. it had an option to refresh and its the only thing i could click, wouldnt let me go back to the main menu or. so i clicked refresh. now my screen has the date, time and instead of 5 apps at going across the bottom, its five black circles. i cant check anything or do anything except click the green call button and see my past calls. how do i get my apps back and why did this happen???

[MidnightDraven]

battery pull
(take out the battery, leave for 30 seconds, put back in, wiat for reboot)

[adamthegreat]

okay sounds simple... but how do i take the case off my blackberry so i can take the battery out?

[MidnightDraven]

huh?
There is a battery door release somewhere.

Or do you have some kind of other case enclosing everything?

[adamthegreat]

yea it came with a black case covering the whole thing and i dont know how to take it off and i dont wanna yank it hard and possibly brake it

[Dubdub]

Perhaps look at the user guide?

[MidnightDraven]

i presume therefore its a second hand device?
as a standard new Blackberry doesnt come with any kind of case on it.

[adamthegreat]

my mom got the phone, she bought a case with it that they put on it at the store. i didnt see how and there isnt a user guide for the case.

[MidnightDraven]

Is it a rubber gel case or a hard box like case?

[adamthegreat]

its hard, i popped it off, tried the battery thing and it didnt work. i called the tech support people and they said try to take the battery out and put it back in also, still didnt work. any other ideas or do i need to head back to the store?