Wow. She's been fire walled away from her own contacts! It's the "perfect storm" of circumstances that have conspired to completely hose her. I don't see much hope. The last thing I can think of, and it's a long shot due to the IT Policy, is for her to install Google Sync and get her contacts sent to Google's cloud, then later set up Google on the new/rebuilt laptop and re-import them. I'd assume, however, that the IT Policy would restrict her from installing any app on her BB.
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