[heavymen]

My Torch is literarily 2 hours old....

I cannot read email messages. The emails come in, I see them listed. But when I click them with the scroll button, or tap on the screen, nothing happens.

Help!

[NJBlackBerry]

Have you tried popping the battery out and then back it - that's the first step in troubleshooting...

[heavymen]

Originally Posted by NJBlackBerry

Have you tried popping the battery out and then back it - that's the first step in troubleshooting...

Yes..twice already.

[NJBlackBerry]

Step 2 - take out the microSD memory card (assuming you are using one)...

[gmichelson]

Originally Posted by heavymen

My Torch is literarily 2 hours old....

I cannot read email messages. The emails come in, I see them listed. But when I click them with the scroll button, or tap on the screen, nothing happens.

Help!

Does your web browser work? If it doesn't - you need to reinstall OS - you are missing some components, I am assuming it's WebKit. Download OS from Verizon's web site, install it, run Desktop manager, connect your Torch and it will do update. Should work after that. I had exactly same issue.

[heavymen]

Originally Posted by gmichelson

Does your web browser work? If it doesn't - you need to reinstall OS - you are missing some components, I am assuming it's WebKit. Download OS from Verizon's web site, install it, run Desktop manager, connect your Torch and it will do update. Should work after that. I had exactly same issue.

The browser doesn't work. MyVerizon app doesn't work.

I am just going to take it back to Verizon and get another one. This is a brand new phone. I picked it up yesterday at 5pm.

[gmichelson]

Try OS reinstall - it should save you trip to Verizon store.

[heavymen]

I took it back to the store, and they gave me another one. This time, I tried it out right there in the store and the same thing happened - would not open emails, would not browse. I suspect it may be something with the batch that particular store has.

There is just something wrong with having to do an OS re-install on a brand new device.

[NJBlackBerry]

Amazing that there are no other reports of this.
What model BB do you have?

[heavymen]

Its the new Torch, 9810, launched today by Verizon.

[DallasFlier]

Originally Posted by heavymen

Its the new Torch, 9810, launched today by Verizon.

That's very interesting, since the 9810 is a GMS phone, and Verizon is a CDMA carrier. Just checked on BlackBerry.com to confirm that, no CDMA version listed, and listed as only available from AT&T in the US. Nor does the Verizon site show or mention the 9810 - which isn't surprising. You're not talking about the CDMA Torch 9850, are you?

[gmichelson]

You can get to the actual error message if you try to open right type of the message - for me it was BB registration message from Verizon network, when I did it, I got following error - don't remember beginning of it, but it ended with following string : "... Error message
Shared webkit instance unavailable: Failed to start UMP: (9) executable not found". Googling it took me to reload OS solution I listed earlier. Sounds like this problem happened on other OS 7 devices first.

[heavymen]

Originally Posted by DallasFlier

That's very interesting, since the 9810 is a GMS phone, and Verizon is a CDMA carrier. Just checked on BlackBerry.com to confirm that, no CDMA version listed, and listed as only available from AT&T in the US. Nor does the Verizon site show or mention the 9810 - which isn't surprising. You're not talking about the CDMA Torch 9850, are you?

Apologies... Its the 9850.

[heavymen]

Originally Posted by gmichelson

You can get to the actual error message if you try to open right type of the message - for me it was BB registration message from Verizon network, when I did it, I got following error - don't remember beginning of it, but it ended with following string : "... Error message
Shared webkit instance unavailable: Failed to start UMP: (9) executable not found". Googling it took me to reload OS solution I listed earlier. Sounds like this problem happened on other OS 7 devices first.

Was your device brand new too? Or had you used it for a while.?

Mine was brand new, straight out of the box.

[gmichelson]

Originally Posted by heavymen

Was your device brand new too? Or had you used it for a while.?

Mine was brand new, straight out of the box.

As new as it gets. It was not working the since the moment Enterprise activation finished until I reloaded OS. And has been fine ever since.

[BradTN]

This issue is a software glitch on a specific build of software for the specifically where you will go to open a message and it will only highlight. This has since been fixed with a software update , if anyone needs help please let me know.

[NJBlackBerry]

How is your comment related to a 3 month old issue where nothing would work on a brand new 9850?