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09-14-2011, 07:57 PM
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#1
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Unable to Open Messages
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My Torch is literarily 2 hours old....
I cannot read email messages. The emails come in, I see them listed. But when I click them with the scroll button, or tap on the screen, nothing happens.
Help!
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09-14-2011, 08:34 PM
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#2
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Unable to Open Messages
Have you tried popping the battery out and then back it - that's the first step in troubleshooting...
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09-14-2011, 08:40 PM
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#3
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
Quote:
Originally Posted by NJBlackBerry
Have you tried popping the battery out and then back it - that's the first step in troubleshooting...
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Yes..twice already.
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09-14-2011, 08:50 PM
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#4
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Unable to Open Messages
Step 2 - take out the microSD memory card (assuming you are using one)...
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09-14-2011, 10:57 PM
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#5
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Chicago
Model: Storm
Carrier: Verizon & T-Mobile
Posts: 52
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Re: Unable to Open Messages
Quote:
Originally Posted by heavymen
My Torch is literarily 2 hours old....
I cannot read email messages. The emails come in, I see them listed. But when I click them with the scroll button, or tap on the screen, nothing happens.
Help!
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Does your web browser work? If it doesn't - you need to reinstall OS - you are missing some components, I am assuming it's WebKit. Download OS from Verizon's web site, install it, run Desktop manager, connect your Torch and it will do update. Should work after that. I had exactly same issue.
Last edited by gmichelson; 09-14-2011 at 10:57 PM..
Reason: was missing part of the suggestion.
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09-15-2011, 08:47 AM
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#6
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
Quote:
Originally Posted by gmichelson
Does your web browser work? If it doesn't - you need to reinstall OS - you are missing some components, I am assuming it's WebKit. Download OS from Verizon's web site, install it, run Desktop manager, connect your Torch and it will do update. Should work after that. I had exactly same issue.
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The browser doesn't work. MyVerizon app doesn't work.
I am just going to take it back to Verizon and get another one. This is a brand new phone. I picked it up yesterday at 5pm.
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09-15-2011, 09:41 AM
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#7
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Chicago
Model: Storm
Carrier: Verizon & T-Mobile
Posts: 52
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Re: Unable to Open Messages
Try OS reinstall - it should save you trip to Verizon store.
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09-15-2011, 10:23 AM
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#8
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
I took it back to the store, and they gave me another one. This time, I tried it out right there in the store and the same thing happened - would not open emails, would not browse. I suspect it may be something with the batch that particular store has.
There is just something wrong with having to do an OS re-install on a brand new device.
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09-15-2011, 10:39 AM
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#9
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Unable to Open Messages
Amazing that there are no other reports of this.
What model BB do you have?
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09-15-2011, 11:06 AM
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#10
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
Its the new Torch, 9810, launched today by Verizon.
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09-15-2011, 02:00 PM
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#11
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BlackBerry Extraordinaire
Join Date: Feb 2006
Location: Dallas, TX
Model: 9800
OS: 6.0.0.666
PIN: OT NOIR
Carrier: AT&T/Cingular/AT&T
Posts: 1,741
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Re: Unable to Open Messages
Quote:
Originally Posted by heavymen
Its the new Torch, 9810, launched today by Verizon.
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That's very interesting, since the 9810 is a GMS phone, and Verizon is a CDMA carrier. Just checked on BlackBerry.com to confirm that, no CDMA version listed, and listed as only available from AT&T in the US. Nor does the Verizon site show or mention the 9810 - which isn't surprising. You're not talking about the CDMA Torch 9850, are you?
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Last edited by DallasFlier; 09-15-2011 at 02:02 PM..
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09-15-2011, 02:33 PM
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#12
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Chicago
Model: Storm
Carrier: Verizon & T-Mobile
Posts: 52
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Re: Unable to Open Messages
You can get to the actual error message if you try to open right type of the message - for me it was BB registration message from Verizon network, when I did it, I got following error - don't remember beginning of it, but it ended with following string : "... Error message
Shared webkit instance unavailable: Failed to start UMP: (9) executable not found". Googling it took me to reload OS solution I listed earlier. Sounds like this problem happened on other OS 7 devices first.
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09-15-2011, 03:12 PM
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#13
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
Quote:
Originally Posted by DallasFlier
That's very interesting, since the 9810 is a GMS phone, and Verizon is a CDMA carrier. Just checked on BlackBerry.com to confirm that, no CDMA version listed, and listed as only available from AT&T in the US. Nor does the Verizon site show or mention the 9810 - which isn't surprising. You're not talking about the CDMA Torch 9850, are you?
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Apologies... Its the 9850.
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09-15-2011, 03:14 PM
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#14
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Thumbs Must Hurt
Join Date: Jan 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 56
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Re: Unable to Open Messages
Quote:
Originally Posted by gmichelson
You can get to the actual error message if you try to open right type of the message - for me it was BB registration message from Verizon network, when I did it, I got following error - don't remember beginning of it, but it ended with following string : "... Error message
Shared webkit instance unavailable: Failed to start UMP: (9) executable not found". Googling it took me to reload OS solution I listed earlier. Sounds like this problem happened on other OS 7 devices first.
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Was your device brand new too? Or had you used it for a while.?
Mine was brand new, straight out of the box.
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09-15-2011, 10:03 PM
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#15
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Thumbs Must Hurt
Join Date: Oct 2006
Location: Chicago
Model: Storm
Carrier: Verizon & T-Mobile
Posts: 52
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Re: Unable to Open Messages
Quote:
Originally Posted by heavymen
Was your device brand new too? Or had you used it for a while.?
Mine was brand new, straight out of the box.
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As new as it gets. It was not working the since the moment Enterprise activation finished until I reloaded OS. And has been fine ever since.
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12-20-2011, 12:46 AM
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#16
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New Member
Join Date: Dec 2011
Model: 9900
PIN: N/A
Carrier: BELL
Posts: 6
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Re: Unable to Open Messages
This issue is a software glitch on a specific build of software for the specifically where you will go to open a message and it will only highlight. This has since been fixed with a software update , if anyone needs help please let me know.
Last edited by BradTN; 12-20-2011 at 12:48 AM..
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12-20-2011, 06:29 AM
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#17
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Grumpy Moderator
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,948
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Re: Unable to Open Messages
How is your comment related to a 3 month old issue where nothing would work on a brand new 9850?
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