[Cooper]

Ok, so I've gt a brand new 9700 for a new staff member at my work and it's killing me.

Rogers, BES. Enterprise Activation went fine, address book is there, lookup from the Exchange directory works, sent emails show up etc.

No emails are received incoming. I send and send and send and nothing comes in.

I've reloaded the OS already and also removed and re-added the user onto the BES.

Anyone seen this happen before? Thoughts or suggestions?

[lprmcnit]

Something similar happened to me once. On BES, is the number of filtered messages incrementing upwards?

[Cooper]

Seems to have been their username/email address

we have the ability to have a bunch of 'friendly' email addresses along with the username.

I activated "bob.smith@server" when I should have used 'bsmith@server'

Interesting how it all worked but incoming e-mail.