[bengreenfratello]

Hi Forum,

Hoping someone can help me here.

I look after an Exchange server, and have recently installed BES (Express) to connect 2 users.

I followed the install guide, complete successfully.

I logged in to Administration Service and setup the users, and set the activation passwords.

The users have entered these in to there devices, which seem to accept the passwords, and then they get a 'connecting to service or server' message, which eventually times out.

I can see several blackberry.net data carry emails appearing in there mailbox.

So, how to I even begin debugging???

Thanks, much'ly.

[knottyrope]

did the etp dat file get removed by BES?

if not might be a permissions issue, the device do have a blackberry data plan correct?

BIS or a BES plan? both will work, but BIS needs an app for Over The Air activaions.

[bengreenfratello]

OK, thanks for your response!

No the etp data file did not get removed, in fact more seem to be appearing!

I read somewhere else about running the IMESTest tool. I get OpenMsgStore() for this profile failed (8004011d)

My boss organised Vodafone, as I have been told they are ready for BES, and that all I would have to do is issue the activation password.

[knottyrope]

did your run the tool logged in as the BESAdmin service account?

[bengreenfratello]

No, what a doughnut!

OK, ran, and now getting this, so looks like a permission issue. I have repeated the steps to set this permission via AD but no joy:

Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESAdmin

Jane Silverman: Opening message store using
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Recipients/cn=Jane.Silverman
/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)
/cn=Configuration/cn=Servers/cn=SERVER1/cn=Microsoft Private MDB
Jane Silverman: Mailbox opened successfully
Jane Silverman: Root Folder opened successfully
Jane Silverman: Folder created successfully
Jane Silverman: Test folder deleted successfully
Jane Silverman: MAPI test completed successfully
Jane Silverman: CDO Server Name: SERVER1
Jane Silverman: CDO Mailbox DN: /o=First Organization/ou=Exchange Administrative
Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Jane.Silverman
Jane Silverman: CDO logon successful
Jane Silverman: Get default calendar folder successful
Jane Silverman: Get calendar folder name successful: 'Calendar'
Jane Silverman: CDO test completed successfully
Jane Silverman: No Send As permission for the {SOGB\BESadmin} account operator.
Jane Silverman: Unable to execute EwsTest

[knottyrope]

that looks fine, the last one is for EWS, if on exchange 2007 or 2010 you can enbable it intead of CDO.

have you tried restarting the whole BES?

[knottyrope]

ah oops no send as


lots of info here for you

http://supportforums.blackberry.com/.../645269#M19933