BlackBerry Forums Support Community

cygandrew · 06-02-2010, 08:01 PM

"content rights do not match the device please insert media card back to the right device"
Hi, I keep getting this error message when I restart my blackberry curve 8530.
I've already had to replace this phone twice since I first bought it last thursday.
I think it has something to do with the memory card though i'm not sure?
I can't find anything about it, and the memory card is legit and I bought it in the blackberry accessories place at future shop so I've got no idea!
the memory card is accessible, and it works fine from within the phone and outside of the phone.

cygandrew · 06-02-2010, 08:21 PM

ps
it only happens when the phone is connected via usb
im pretty sure

lopezpm · 06-24-2010, 04:47 PM

I keep getting the same error

azlesq · 07-25-2010, 03:22 PM

Yep . . same here . . .

Motorcycle Mama · 07-25-2010, 03:24 PM

Is the card from another BlackBerry device?
Was Encryption set on that device?

aiharkness · 07-25-2010, 03:31 PM

Encryption is what I'm thinking, too. Except when I inserted a media card with encrypted files into another blackberry, I didn't see any error message just from the card being in the other blackberry. Maybe I saw something when I rebooted, but can't remember. "Content rights" is interesting. I don't know what else it could be, though.

aiharkness · 07-25-2010, 03:47 PM

Did a search and found only two other hits. One was on a nokia site and I couldn't find the article once I got to the site. The other was at crackberry, and someone suggested deleting all the .dat files, which should be at least worth a try, expecially if the everything was fine initially and all the sudden this started for no apparent reason.

The .dat files will be hidden. Set the blackberry to support mass storage mode. Connect it to the computer. Set the computer to show hidden files. Do a search on the media card for *.dat files and delete them all. Just in case, also search for *.dat.rem, and delete those if you find any. Then disconnec the blackerry and let it rescan the card. Then test and see what happens.

ktkc2001 · 08-15-2010, 11:10 PM

Hey everyone. I found the same problem and ended up here only to find there is really nothing I can do to solve the issue. So, I just tried to proceed as if I'd never seen the message, and...IT WORKED!! I plugged my phone into the computer, put all the songs I wanted on my card in Windows Media Player (I use winamp as a default) opened Blackberry's Desktop Manager and launched the Media Sync and followed the prompts from there. Two windows popped up telling me there were errors with: 1. "the program" (not sure what program specifically, as the sync continued and nothing else appeared to have gone wrong.) 2. Had something to do with the sync not being able to complete (as the completion bar continues to push along). I DID NOTHING!!! I left both little windows sitting there on the desktop while the sync finished. Once again, I IGNORED the boxes, until the sync was finished and then I just closed one out and on the other I clicked ok. The phone & card are working great no issues, save a few files that weren't in MP3- but that's my bad.
Hope this helps someone- and to sum it all up- IGNORE all the disheartening error messages and proceed, it worked for me.

TheRinger · 08-16-2010, 08:39 PM

Quote:

Originally Posted by ktkc2001

Hey everyone. I found the same problem and ended up here only to find there is really nothing I can do to solve the issue. So, I just tried to proceed as if I'd never seen the message, and...IT WORKED!! I plugged my phone into the computer, put all the songs I wanted on my card in Windows Media Player (I use winamp as a default) opened Blackberry's Desktop Manager and launched the Media Sync and followed the prompts from there. Two windows popped up telling me there were errors with: 1. "the program" (not sure what program specifically, as the sync continued and nothing else appeared to have gone wrong.) 2. Had something to do with the sync not being able to complete (as the completion bar continues to push along). I DID NOTHING!!! I left both little windows sitting there on the desktop while the sync finished. Once again, I IGNORED the boxes, until the sync was finished and then I just closed one out and on the other I clicked ok. The phone & card are working great no issues, save a few files that weren't in MP3- but that's my bad.
Hope this helps someone- and to sum it all up- IGNORE all the disheartening error messages and proceed, it worked for me.

ya thats not good advice.

the error is because the media card was in blackberry a, had encryption on and then the media card removed without turning off encryption and placed in another blackberry.

its security so i cant steal your memory card and access its data.

Ellisd25 · 09-05-2010, 11:06 AM

Quote:

Originally Posted by TheRinger

ya thats not good advice.

the error is because the media card was in blackberry a, had encryption on and then the media card removed without turning off encryption and placed in another blackberry.

its security so i cant steal your memory card and access its data.

This isn't just an error that occurs when you replace the media card, it happened to me when i deleted an app that wasn't functioning properly. I have a Gtalk account but gtalk on the blackberry will not accept my correct password,so i unistalled gtalk, and now i get this error.

jmsummitt · 12-23-2010, 11:59 PM

I have this message also, but there are no .dat or .dat.rem files on the memory card for me to remove. I bought this card from the phone store, supposedly new. Just like the poster above, if you dismiss the warning nothing happens.

I suspect this is a bug in the 5.0 OS, more of the crap we all have to put up with because of the RIAA and MPAA.

jmsummitt · 01-02-2011, 11:20 AM

Bump. Any new info on this?

boringredundant · 01-07-2011, 01:14 PM

I did take my 8GB card from my old 8350i and put it into my new 8530.

I think I have resolved this issue. But I will post back in this forum if this message comes back.

My issue seemed to be caused by having the data files for an App I used on my 8350i that I don't use on my 8530.

This app was Slacker. Which is a music playing software that I hardly even used on my old device. I went into root of the folder, just deleted the folder slacker. And then unplugged the device and reconnected it. I have not yet gotten this message again.

The thing about this message is that it does not affect my ability to access any of the data from my 8GB card. All my mp3s play, all my videos and voice notes play, my pictures and documents are fully readable etc... So if this setting was made to stop someone from stealing my media card and play it on their blackberry, it does not work at all!

BlackBerry Forums Support Community

content rights do not match the device please insert the card back in its whatever