[neil154]

I am on my second Storm 2 (Verizon) and I seem to have the same problem on both. During a call I get random times when the voice of the person speaking to me can not be heard because there is a buzz that I hear on my end but it is not heard by the other person. The buzz is very short and occurs infrequently.

Verizon tech service replaced the first Storm 2 because they were able to hear the problem but I still have the same problem.

Does anyone else have this problem? Is there a fix?

[dawiz]

Yea I'm experiencing the same problem...I don't have a fix though...I just hang up and redial whenever it happens

[neil154]

Does recalling help? Does the "buzz' only last like a second or so and then everything is fine until another random time?

[JSanders]

Originally Posted by neil154

Does anyone else have this problem? Is there a fix?

Yes, this is an issue of the OS release .713, if you downgrade your device OS back to .607 (I think that's it) the buzz will go away.

It is a known issue, there's nothing that can be done other than to downgrade. Hopefully it will be fixed when an upgrade is released.

[amsolo]

Yup - after many, many phone calls to VZW tech line, they were able to find an internal doc that says just that. Latest sw release is causing the problem Aggravating - fix some problems and create a whole new one - that is terrible.

Who wants to downgrade and loose features and also take the time to re-register all the 3rd party apps. I blame VZW for this one. They should have tested better before they released .713

Well, at least in my area (DC) the signal took a jump last week. Now my phone works better indoors.

[neil154]

I am not saying you are wrong but I got my first Storm 2 in April and had the problem from the beginning. When was .713 issued?

[JSanders]

Officially released about the middle of June.

I'm pretty certain about this being a known issue on OS .713.
If you had this issue on another OS release, what was that OS release?

[neil154]

I do not know what version of software was on my original Storm 2 (I checked and probably got it early in June) so I assume that I probably had .713 installed.

If I want to downgrade to the previous version how do I do it and what am I losing. Also, is there any rumor of a upgrade coming soon that might fix the issue?

[JSanders]

How do I downgrade the OS on my BlackBerry? - BlackBerryFAQ

Yesterday, OS .973 for the Storm2 9520 was leaked.
I'm hoping that the same is coming soon for the 9550, and that this issue is fixed, but I don't know yet.

[neil154]

Is there any guess as to when it might be released officially by RIM\Verizon?

[JSanders]

No guesses. Could be tomorrow... could be never.

[neil154]

Now that Verizon has updated the OS on the Storm 2 to .1015 has the voice quality problem been resolved (I have at least temporarily am using a 9650)?

[JSanders]

Originally Posted by neil154

Now that Verizon has updated the OS on the Storm 2 to .1015 has the voice quality problem been resolved (I have at least temporarily am using a 9650)?

Yes, no problems on .1015

[neil154]

Thanks for the confirmation. Are there any new bugs that I should be concerned about or are there only fixes?