[jammer7]

one more question for everyone, I have searched this forum up and down and found a few different answers to this question so I thought I would ask and see if anyone can point me to some documentation or give an answer,

basically what I have is a user that wants to be able to look at his old appointments from the past, he is not low on memory and the setting on the device is set to keep appointments forever.

however there is only about 30 ish days or so of past calendar appointments. there are months and months of appointments in the future showing.

on the client side he is on Outlook 2003 wich connects to our Exchange 2003 SP2 server and our BES 4.0 server

thanks guys!

[bpomeroy]

There is a setting in the desktop manager. Go to Synchronize / open the configuration tab / click on configure sync / click on calendar / advanced settings / and choose the appropriate settings

[jammer7]

damn, were not using the desktop software at all, were running straight BES with enterprise activiation

[ladydi]

Here's the thing, once you have set the "keep forever" setting, it will do so from that point on. There isn't a way to populate the old appts retroactively OTA. I don't remember if the desktop software will allow you to sync that info manually under BES 4.0. It doesn't in 4.1. Might be worth a try to install it and see if it is that important.