BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 10-06-2015, 11:38 AM   #1
AshtonM00
New Member
 
Join Date: Oct 2015
Model: 9700
PIN: N/A
Carrier: EE
Posts: 2
Default Outlook 2013 calender entries only visible list & active view after BB sync

Please Login to Remove!

Hi all,

We have a weird problem which at first we thought was to do with a corrupt Outlook PST/OST/profile but now realise the the problem seems to occur once BB desktop manager syncs (both ways) the calendar to the BB (BB Bold 9700 I think). Contacts seem to be fine.

What happens is, the calendar in Outlook (before BB sync) is fine & all appointments visible as expected but after the sync, the appointments vanish & all you can see are re-occurring reminders. You can however see the missing appointments in List or Active view (under "Change view").

If it's relevant, the user uses his BB to sync with another Outlook, which I believe is 2007 & that works OK. He sync's it with 2 laptops (which obviously isn't advised) but I think since both Outlook profiles are called "Outlook" it has worked?

Also the problem laptop has Outlook 2013 but I THINK he has recently upgraded it to 2013.

I am wondering if there is a weird compatibility issue/bug with Outlook 2013 & BB Desktop manager + calendar sync?

Any thoughts would be appreciated!!

Ash
Offline  
Old 10-06-2015, 07:08 PM   #2
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Outlook 2013 calender entries only visible list & active view after BB sync

The DM options may be set wrong. It is possible to delete PC data or BB data depending on options set.

Configure your contact synchronization options
Before you can synchronize your contacts between your BlackBerry smartphone and your computer, you need to configure your synchronization options.
Connect your smartphone to your computer.
In the BlackBerry Desktop Software, click Organizer.

Click Configure beside Contacts.

In the Sync direction drop-down list, do one of the following:

To keep contact entries the same on your smartphone and your computer, click Two way between your device and computer.

To synchronize updates to the contact entries from your computer to your smartphone, click One way to your device only. To replace all entries on your smartphone with the entries on your computer, select the Replace all entries on your device with the entries on your computer checkbox.

To synchronize updates to the contact entries from your smartphone to your computer, click One way to your computer only. To replace all entries on your computer with the entries on your smartphone, select the Replace all entries on your computer with the entries on your device checkbox.
In the Account Settings section, in the Contacts account drop-down list, click the contacts application that you use on your computer.
Click Configure. Do one of the following:
If you use Microsoft Outlook, in the Outlook Profile drop-down list, click your profile.
If you use IBM Lotus Notes, click Browse to select your .ini file. If necessary, type your password. If you don't want to be prompted for a password, clear the Prompt at every sync checkbox.
Click Close > OK.
__________________
Z10 on BES
Z10 on BIS
Offline  
Old 10-07-2015, 06:59 AM   #3
AshtonM00
New Member
 
Join Date: Oct 2015
Model: 9700
PIN: N/A
Carrier: EE
Posts: 2
Default Re: Outlook 2013 calender entries only visible list & active view after BB sync

Hi there,

Thanks for your reply!

The issue is with the calendar only & not the contacts. We are aware of the bi-directional sync & the user needs to use it as he adds entries to his BB when on the move so one way sync is not a viable option.

Thanks,

Ash
Offline  
Old 10-07-2015, 07:35 PM   #4
tsac
BlackBerry God
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: Outlook 2013 calender entries only visible list & active view after BB sync

There is an issue with calendar entries not being within the specific range and the BES system removes them from the users Outlook calendar. Read the link and see if the information although about Google calendar may have some similarity to the issue your seeing.

Appointments get deleted on Outlook and on the BlackBerry smartphone for a user with Google Sync installed
__________________
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Outlook 2013 calender entries only visible list & active view after BB sync
Thread Thread Starter Forum Replies Last Post
How-to: Sync your Blackberry and Outlook OTA with Google Calendar dstaff General BlackBerry Discussion 22 01-05-2009 10:18 PM
BES server that was configured at another site seems to require that site to work mannyp BES Admin Corner 7 07-05-2007 08:48 PM
Verizon to launch Blackberry Cyclone World Phone trevor1189 Rumor Mill 112 05-10-2007 09:14 PM


DATALOGIC ADC, GRYPHON I GD4410 2D IMAGER IBM46XX/OEM USB/RS-232 MULTI-INTERFACE picture

DATALOGIC ADC, GRYPHON I GD4410 2D IMAGER IBM46XX/OEM USB/RS-232 MULTI-INTERFACE

$259.63



IBM Correctable Ribbon Cassette Black 1299300 NOS Original OEM picture

IBM Correctable Ribbon Cassette Black 1299300 NOS Original OEM

$2.99



Qty. 2 - IBM OEM Original 1136138 Ink Ribbons Cartridges for Selectric 71 72 picture

Qty. 2 - IBM OEM Original 1136138 Ink Ribbons Cartridges for Selectric 71 72

$37.95



Vintage Service IBM Typewriter Tool Alignment Plier OEM Specialty 990006  picture

Vintage Service IBM Typewriter Tool Alignment Plier OEM Specialty 990006

$35.00



IBM Selectric Spintite Typewriter Nut Driver Repair Tool  1/4 5/16 9900242 OEM picture

IBM Selectric Spintite Typewriter Nut Driver Repair Tool 1/4 5/16 9900242 OEM

$35.10



2 New OEM Toshiba SR5000,SR5020,SR4110 Staple-2500 Cartridge 318332 1pc. picture

2 New OEM Toshiba SR5000,SR5020,SR4110 Staple-2500 Cartridge 318332 1pc.

$120.00







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.