BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 03-28-2008, 11:35 AM   #1
brothervogon
New Member
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: 02
Posts: 3
Default Re-created BES user not synching all email

Please Login to Remove!

Hi,

Newbie question here. One of my users had a problem with his 8800 handheld deleting SMS messages and emails seemingly of its own accord. His message settings were set to keep forever. I tried a couple of things to resolve it and in the end wiped the device and regenerated his EA PIN.

That resolved his problem of disappearing messages but his handheld message store only had new messages from the point of the device wipe and re-activation. My BES knowledge is slender but I assumed there is some record on the BES of which messages have been redirected to the handheld and they were not recreated with the re-activation?

In order to try and get his entire inbox back on to the device, today I tried deleting his BES account and creating a new one from scratch. That all seemed to go OK but he still doesn't have all his inbox on the device. I also tried re-activating the new BES user on a new device and got the same problem. Oddly the emails now only go back a couple of days, not even to the point of the original re-activation.

Any help appreciated.

Additional info:
Exchange 2003 SP1
BES 4.0.2.8 (upgrading soon hopefully)
When I deleted the BES user I also removed all the Blackberry settings from the AD/Exch user account.
When I created the new BES user it said there were stats for the user so I cleared them

Cheers,

Vaughan
Offline  
Old 03-28-2008, 11:38 AM   #2
penguin3107
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Default

You can't do what you want to do.
Message pre-population for a newly activated device only puts messages from the previous 5 days, or 200 messages, whichever is greater.
You can adjust the pre-pop settings on BES to set this to a maximum of 14 days or 750 messages.
How do I adjust message pre-population? - BlackBerryFAQ

You will not be able to put the entire contents of the Inbox back on the device.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 03-28-2008, 11:41 AM   #3
brothervogon
New Member
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: 02
Posts: 3
Default

Thanks Penguin. Disappointed user time...
Offline  
Old 03-28-2008, 11:53 AM   #4
brothervogon
New Member
 
Join Date: Mar 2008
Model: 8800
PIN: N/A
Carrier: 02
Posts: 3
Default

Just another thought. If I get the user to create a new Outlook folder with the messages he needs and then get that added to the device's synched folders would it synch them across then?
Offline  
Old 03-28-2008, 12:02 PM   #5
fadmin
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Default

Since you don't give up he must be some CEO or VIP . It allways happen to them,eh? Just tell him to make peace with the fact or to resend all emails to himself...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Genuine OEM Apple LG Display LM270WQ1 (SD)(B3) iMac Thunderbolt Display 27

Genuine OEM Apple LG Display LM270WQ1 (SD)(B3) iMac Thunderbolt Display 27" LCD

$259.99



Genuine 99.5Wh OEM A1618 Battery for Apple MacBook Pro 15” Retina A1398 Mid 2015 picture

Genuine 99.5Wh OEM A1618 Battery for Apple MacBook Pro 15” Retina A1398 Mid 2015

$45.80



Lot of OEM APPLE iPAD LCD And White Front Glass Replacement 6091l-1402C picture

Lot of OEM APPLE iPAD LCD And White Front Glass Replacement 6091l-1402C

$17.99



A1618 NEW OEM Battery for MacBook Pro 15

A1618 NEW OEM Battery for MacBook Pro 15" Retina A1398 Mid 2015 020-00079

$45.90



NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch picture

NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch

$31.90



NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015 picture

NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015

$45.90







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.