[steve0111]

I had a bb on orange working fine before. I have now upgraded to a 9000 that i bought second hand. It was previously on 3 network although has been unlocked. Although the phone works fine i cannot connect to the internet as all of the browsers come up in lower case. Im guessing 3 has put something in the phone to stop me connecting while on another network. Does anybody know if there is a way around this?

Thanks

[NJBlackBerry]

Have you verified that the device is really unlocked?

[steve0111]

well it works on every other aspect of the phone, just cant get the final conection across

[NJBlackBerry]

What does it show in the upper right hand corner? 3g or 3G? gprs or GPRS?

[steve0111]

It comes up with gprs in lower case

[NJBlackBerry]

Which explains why you can't get to the Internet. And no push e-mail or any other BlackBerry features. You have voice and SMS working, right?

Is there a BlackBerry Data Plan or bolt on or whatever it is called on the account? Because you are not connecting to RIM's infrastructure (the lower case gprs is the clue).

[steve0111]

Yeah everything else works fine, i have the blackberry bundle on orange and can still access the internet fine from my old phone. Just this handset is not letting me.

[aiharkness]

Wirelessly posted

Have you done the basics? ... When you switch to the other device, you change the PIN in your BIS for the new device? Have you tried re-registering, re-sending service books, and so forth?

[NJBlackBerry]

Everything else DOESN'T WORK. You cannot have push e-mail or BBM when it says gprs.

[miamirulz29]

Try calling orange and see if it is a problem on their end and see what they tell you.

[steve0111]

Yes, i meant everything apart from the internet. I rang orange and they sent through some updates but nothing happened. They suggested that the phone must somehow still be locked to the 3 network and that is what is stopping it accessing anything.

[miamirulz29]

Check this link out and if it is locked, then look at this link.

[devnull]

Or the previous owner didn't removed the PIN from the old BIS account.

[steve0111]

Can someone explain to me what the PIN from the BIS account is. Orange suggested that the previous owner didnt deregister it. Is this kind of the same thing?

[MidnightDraven]

Yes.
If the PIN of the BB is registered with a BIS account on 3 (BIS is what you get when you have a BB data plan), you cant register that BB on another account.

[NJBlackBerry]

The PIN is an eight character hexadecimal number, unique to each and every BlackBerry. Options / Status will show you the PIN of your BlackBerry. It can't be changed. It can only be registered to one carrier's BIS (BlackBerry Internet Service) at a time.