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Old 03-13-2007, 05:10 AM   #581
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Yeah I have seen this... Basically the patch download times out when going via the BES mostly on slower handset models. Are you US based or somewhere further afield?

Deleting the Desktop IPPP forces the handset to go via the carrier browser. I was also instructed to delete desktop IPPP on my handsets but no one bothered to mention why or check whether I was forcing clients to use the Blackberry browser via IT Policy.

So much for a silent push without user intervention anyway. I wish RIM had allowed us to host these files on our own network so as to make the download faster and more reliable.
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Old 03-13-2007, 09:40 AM   #582
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Question Permission settings have become more restrictive

My users that have gotten patched with DST 2007 already are still popping up with "Permission settings have become more restrictive" on their Handhelds every hour. Even after they choose reset it comes up again an hour later.
Any ideas how to stop this? Is it as simple as removing the assigned software configuration or is something corrupt on the handhelds?

Thanks
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Old 03-13-2007, 02:57 PM   #583
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I'm trying up update the CDO, and I'm stuck. Here's the versions that we have currently, and they are both newer than the versions mentioned in the update article.

MAPI32 - 6.0.6617.47
CDO.DLL - 6.0.6617.47

Do I still need to update?
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Old 03-14-2007, 09:09 AM   #584
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Quote:
Originally Posted by Ramma2
I'm trying up update the CDO, and I'm stuck. Here's the versions that we have currently, and they are both newer than the versions mentioned in the update article.

MAPI32 - 6.0.6617.47
CDO.DLL - 6.0.6617.47

Do I still need to update?
What are you reading that says that? CDO should be 6.5.7651.61, just use the MS package to update it and it will stop if it doesn't need it.
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Old 03-14-2007, 09:11 AM   #585
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I've managed to get more users patched, by removing them from the BES, having them try the patch download again, and then re-Enterprise Activate them once successful! kind of a pain, but it works...
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Old 03-14-2007, 04:57 PM   #586
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Quote:
Originally Posted by chrbes
I believe the documentation says it can take up to 4 hours for the polling service to pick up the new software change. I forced my test to update by resetting the handheld, and thus forcing an update. Not sure if there is a better way to force the update.

I am also seeing a prompt to manually reset the handheld after the patch is applied, anyone know of a way to have it automatically reset without user intervention?
This is definitely a day late, etc, but to change the polling interval, on the BES, edit the following registry key (DWORD), or create it if it doesn't exist:

HKLM/Software/Research In Motion/Blackberry Enterprise Server/Blackberry IT Admin Server/AppProvisioningPollInterval

Setting a decimal value of 5 sets it to poll every 5 minutes for example. Restart the Blackberry Policy Service and you're good.

Curious, I pushed this update out on Sunday after my company realized that this needed to be done (they didn't heed my warning about getting it done sooner). Though the update has been pushed down to all devices, when a calendar event is created on the BB, it shows up an hour late in Outlook. The reverse is not true, when the event is created in Outlook, it's fine on the BB. BES update? We're running BES for Exchange 4.1, and we haven't upgraded to SP3 yet. Downloading now.

Last edited by Xaneth; 03-14-2007 at 07:04 PM..
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Old 03-15-2007, 01:04 PM   #587
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we were having the same issue with calendar events created on the BB device, they showed up in Outlook an hour later. Blackberry forgot to inform us that we needed to re-register the cdo.dll after applying the Exchange DST patch to our BES server.

I have a question about removing a software configuration from a user. So take for instance the DST patch manager v2.2, I created a software config package and sent it out OTAto roughly 200 devices. About 20 of them are not reporting correctly when run against the 2007DSTQuery.exe script saying taht they are awaiting patch when it says installed from the device. The updated patch manager v2.3 is supposed to fix that and report correctly. The dilema is that if we go ahead and update the files of the software config package it will be pushed to all devices and force them to reboot. This is not good in our environment.

If I remove the 180 user devices that have the patch applied from the DST software config package will the patch uninstall?? My thinking is that I should remove the 180 devices that have the patch installed, then update the software config files with the v2.3 patch manager files and that will sent the update to the remaining 20 that are giving us issues. SO only those 20 are forced to reboot. I haven't played around with the wireless software config feature too much but it makes sense to me that if you apply something OTA to a device you can remove something OTA from a device if you remove the device from that specific config.
Maybe someone can shed some light on this for me?

Thanks and yes this is my first post sorry for the long winded version..
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Old 03-16-2007, 05:04 AM   #588
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Quote:
Originally Posted by tinman
we were having the same issue with calendar events created on the BB device, they showed up in Outlook an hour later. Blackberry forgot to inform us that we needed to re-register the cdo.dll after applying the Exchange DST patch to our BES server.

I have a question about removing a software configuration from a user. So take for instance the DST patch manager v2.2, I created a software config package and sent it out OTAto roughly 200 devices. About 20 of them are not reporting correctly when run against the 2007DSTQuery.exe script saying taht they are awaiting patch when it says installed from the device. The updated patch manager v2.3 is supposed to fix that and report correctly. The dilema is that if we go ahead and update the files of the software config package it will be pushed to all devices and force them to reboot. This is not good in our environment.

If I remove the 180 user devices that have the patch applied from the DST software config package will the patch uninstall?? My thinking is that I should remove the 180 devices that have the patch installed, then update the software config files with the v2.3 patch manager files and that will sent the update to the remaining 20 that are giving us issues. SO only those 20 are forced to reboot. I haven't played around with the wireless software config feature too much but it makes sense to me that if you apply something OTA to a device you can remove something OTA from a device if you remove the device from that specific config.
Maybe someone can shed some light on this for me?

Thanks and yes this is my first post sorry for the long winded version..
I am a bit confused but the following should apply - for every user you set a config against in the h/h config tool, just remove that DST config from them. the patch is applied already and you were never pushing the patch, just the patching app (helper). There is no reason to leave them on that config but note that you can use the latest verison of the DSTQuery tool to move all these guys to a new config, e.g. back to your standard.
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Old 03-16-2007, 02:00 PM   #589
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Sorry, meant to update my previous post and forgot. Got my issues fixed by updating Exchange 2003 System Manager to SP2 and 926666. Our main Exchange server was all up to date, but the System Manager tools on the BES were out of date. Still needed SP3 for proper Pearl drivers anyway, so I'm glad everything is finally up to date.
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Old 03-22-2007, 02:29 PM   #590
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Anyone ever run into this issue?

1) Installed DST 2007 patch to 8700r v4.1.0.284
2) Upgraded handheld code on 8700r to v4.1.0.351

After handheld code upgrade, it says "DST 2007 patch manager running..." when I check Options, About, DST 2007! It never says "DST 2007 patch applied".

Only way around this was to wipe the handheld, upgrade the handheld code to v4.1.0.351 AND THEN apply the DST 2007 patch. Can anyone relate?
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Old 03-26-2007, 06:00 PM   #591
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Quote:
Originally Posted by dropscience
Anyone ever run into this issue?

1) Installed DST 2007 patch to 8700r v4.1.0.284
2) Upgraded handheld code on 8700r to v4.1.0.351

After handheld code upgrade, it says "DST 2007 patch manager running..." when I check Options, About, DST 2007! It never says "DST 2007 patch applied".

Only way around this was to wipe the handheld, upgrade the handheld code to v4.1.0.351 AND THEN apply the DST 2007 patch. Can anyone relate?
Have you run the dstquery.exe? I encountered quite a few of my handhelds that received the helper, but got stuck on running... it then showed "error" in the dstquery logs. Your best bet will be to plug it to a workstation via usb and run the patch loader website.
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Old 03-27-2007, 10:17 AM   #592
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Angry Well, still having issues...

Hey, all! Read through the list, and haven't had any real success yet on several of our company 7250s. Basically we've got a bunch of 7250's out there, and Exchange 2k3 and BES on the back end. Both Exchange and BES have been updated.

Some of the handhelds took the push fine, but others didn't. I manually installed the DST 2k7 patch on one handheld that didn't take, and it's times are still off (appointment times in Outlook/Exchange are fine).

Any tricks? What does it take to get this thing working correctly?

Thanks much for any ideas...
Steve
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Old 03-27-2007, 10:47 AM   #593
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Hi Solo,

On the BES, did you register the CDO.DLL in the exchsrvr\bin folder AND the system32 folder (and make sure they are the same version)? I had the same issue until I did this.....
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Old 03-27-2007, 11:02 AM   #594
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Quote:
Originally Posted by juwaack68
Hi Solo,

On the BES, did you register the CDO.DLL in the exchsrvr\bin folder AND the system32 folder (and make sure they are the same version)? I had the same issue until I did this.....
No I haven't, but I'll look into having our Exchange and BES admins do this! Thanks for the suggestion!

Steve
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Old 03-28-2007, 10:42 AM   #595
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Anyone doing any plans this weekend as this would have been the real DST time change?
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Old 03-28-2007, 10:57 AM   #596
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Quote:
Originally Posted by jletendre
Anyone doing any plans this weekend as this would have been the real DST time change?
Planning to get drunk and plan which theme parks to visit while at the WES :->
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Old 03-29-2007, 08:07 AM   #597
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Quote:
Originally Posted by stuwhite
Planning to get drunk and plan which theme parks to visit while at the WES :->
w00t.
Disney (4 theme parks)
Universal (2 theme parks)
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Old 03-30-2007, 08:58 AM   #598
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Quote:
Originally Posted by jletendre
Anyone doing any plans this weekend as this would have been the real DST time change?
Just curious if anyone has confirmed the clocks will not be pushed ahead 1 hour this weekend.

The Prophet
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Old 03-30-2007, 09:48 AM   #599
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Quote:
Originally Posted by The Prophet
Just curious if anyone has confirmed the clocks will not be pushed ahead 1 hour this weekend.

The Prophet
Why would they be pushed ahead if you have patched all your systems? The "old" DST date is irrelevant this year.
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Old 03-30-2007, 10:08 AM   #600
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Quote:
Originally Posted by stuwhite
Why would they be pushed ahead if you have patched all your systems? The "old" DST date is irrelevant this year.
That depends on how much you trust RIM/MSFT to update their software correctly.

Remember, this change took most of IT by surprise and many vendors (not pointing fingers specifically at RIM) released fixes that were not exactly ready.

Odds are nothing will happen....but what if.....?
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