[timinator]

I'm trying to use Javaloader screenshot for grabbing some screens from a 7520 device. My syntax is: "javaloader -usb screenshot myscreen.bmp"
The following messages are returned:
Connected
Retrieving screen data... Error: unknown request
Disconnected

Any ideas?

[arconsulting]

>> Any ideas?

Are you running at least v4.0.2 on the handheld?

[timinator]

I'm running 4.0.0.249.

So, an desktop upgrade will take care of it? I'll go looking for the update.

[timinator]

Well, I'm running JDE 4.0.2, and I've upgraded the desktop software to 4.1.0.8. The device itself is running v4.0.0.249. I'm still getting the exact same error when trying to do a screen shot.

[SCODonnell]

Originally Posted by timinator

My syntax is: "javaloader -usb screenshot myscreen.bmp"

Might be a simple point, but my batch job uses this syntax:

JavaLoader.exe -u screenshot c:\bb_screen.bmp

Also, I've heard where using a USB hub has caused problems in the past. Is your BB connected through a hub or directly?

[timinator]

I get the same problem with the -u. And I'm connected directly via a usb port on my computer. Desktop connects to the device just fine. I have the same problem with or without desktop connected.

[SCODonnell]

Looks like it's not fully supported on all BB models:

http://www.blackberryforums.com/showthread.php?t=17410

[timinator]

Well, that kind of stinks. I'm writing a User's Guide and since I can't exactly duplicate all of the functionality on the simulator, looks like we'll have to do without certain screens.

Thanks for the help.

[arconsulting]

You need to run v4.0.2 on the handheld. IOW, the screenshot functionality has nothing to do with the BDM or JDE version.

[timinator]

Any ideas on where to get ahold of v4.0.2 for a 7520? I've looked all over the BB Developers site, including the Alliance Partners pages and found nothing with software updates for the device itself.

[arconsulting]

Check out:

https://www.blackberry.com/Downloads...B9D5EE16489088

With the Sprint/Nextel merger, they certainly don't make it easy...

[timinator]

Thanks much. And here I thought I scoured every click on the web site. ;)