[hemant.bobade]

Hello All,

I am trying to send a Message from BES to activated device. For this, i am selecting a user and on right click doing Send message. Is it called PIN Message on BES? Or these are different messages?.

So, i am trying to send a message from BES, and i am getting the following error in DISP log.

[30123] (07/09 08:01:59.467):{0x11E8} Received APB to send to relay. PIN:FFFFFFFF, SUBJECT:Test message
[30222] (07/09 08:01:59.467):{0x1794} {User} MTH: contentType=CMIME, sizeOTA=86, sizeOTW=82, TransactionId=0, Tag=716
[30341] (07/09 08:01:59.467):{0x1794} {User} Sending APB message to device, contentType=CMIME, routing=S49553970, device=FFFFFFFF, size=123, cmd=0x3, TransactionId=0, Tag=716, Submit=1
[30370] (07/09 08:01:59.546):{0x1220} {User} Packet returned as ILLEGAL - could not be delivered to device, Tag=716

I am using BES for MDS ver 4.1.3.

Any suggestions?

Thanks and appreciate your response,
Hemant

[-EOS-]

Does the BES show the correct PIN for that device that is associated with that user?

[hemant.bobade]

Yes, BES does show the correct PIN for that device.
Any suggestions? what 's going wrong from the log. I am still getting the same error in DISP log.

I am using BES for MDS ver 4.1.3.

[-EOS-]

Is that device working properly otherwise? Receiving/Sending emails normally? Synching calendar entries?

[amadru]

Is this a new device/user? If so are you positive they have enterprise service on their plan?

[hemant.bobade]

Yes, BES plan is activated on users HH.
Also, as this is the BES for MDS server, it is not use for email send/receive.
I read somewhere that, as RIM added encryption/decryption in Send Message communication, we will not be able to Send Messsage from BES with version prior to 4.1.4.
I am using 4.1.3 version.
Is it the reason, because of which it is failing?
Any idea?

Thanks,
Hemant