[lhuffman]

I have a BES for Exchange server, running version 4.1.5.26. (I know this version is out of date and I need to upgrade...just waiting on budget to do so).

One of my users just had a phone die, and so they replaced their world edition with a new storm. I cannot seem to get the BES server to recognize this device when I connect it to the server via USB. This has worked for all of my other phones...so I am wondering if the Storm is not supported by the BES server version I have? Is there something I am missing or a driver that I need?

Again...I do know that I need to upgrade...budget is tight right now. I do need to get this user working, so if anyone can help...at least letting me know it can be done...I would appreciate it.

Thank you

[jsconyers]

Welcome to the forums.

Is this user's Storm provisioned for BES? I would have the user verify with Verizon that they're provisioned properly.

[hdawg]

I have a BES for Exchange server, running version 4.1.5.26. (I know this version is out of date and I need to upgrade...just waiting on budget to do so).

You can upgrade to 4.1 SP6 MR5 for free.

One of my users just had a phone die, and so they replaced their world edition with a new storm. I cannot seem to get the BES server to recognize this device when I connect it to the server via USB. This has worked for all of my other phones...so I am wondering if the Storm is not supported by the BES server version I have? Is there something I am missing or a driver that I need?

All BlackBerry handhelds are supported on all versions of BES as long as the encryption algorithm being used is supported on the phone (3DES versus AES)

[-EOS-]

Have you tried an OTA Enterprise Activation?