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Old 05-16-2010, 04:38 PM   #1
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Join Date: May 2010
Model: 9700
Carrier: AT&T
Posts: 1
Default BB Media Sync stops working when I try to launch it from BB Desktop Manager

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I owned a Blackberry Bold 9700 model

Platform: 5.1.0112
OS: Windows 7 Ultimate

The Media Sync was working before, just recently when i started to use it again everytime I try to launch it you see it start that separate BB app screen where it tries to connect and then the program just stops responding and get the Windows program has stopped working pop-up. Then I get the option to search online for a solution, close the program or debug it. I've tried to uninstall both the desktop manager and the media sync and also uninstalling only the media sync software, but it doesn't work.

I tried installing the BB software and media on another computer running Windows XP and media sync does work there. I can't understand what happened on my system that is preventing the software from working. It just gives me these details

Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: blackberry media sync.exe
Problem Signature 02:
Problem Signature 03: 4b2ab1b7
Problem Signature 04: mscorlib
Problem Signature 05:
Problem Signature 06: 4a275af7
Problem Signature 07: de
Problem Signature 08: 10
Problem Signature 09: System.ArgumentException
OS Version: 6.1.7600.
Locale ID: 1033

If anyone can help that is greatly appreciated.

Last edited by itsphake; 05-16-2010 at 04:42 PM.. Reason: Provide full information on issue
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