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Old 12-16-2013, 06:41 PM   #1
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Default blackberry 9720 corrupting downloaded files

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I'm using the blackberry 9720, my phone is able to download files & display that it has successfully downloaded the file but when try to use the file it says its an unsupported format e.g(for.mp3 files) or the file is corrupt e.g(for .rar files). Please help
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Old 12-16-2013, 09:03 PM   #2
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Default Re: blackberry 9720 corrupting downloaded files

BlackBerry devices do not traditionally support .rar files, and I have no issues playing mp3s on any BlackBerry. Are you sure they are mp3 format? As for .rar files, you will have to extract the files on a computer before moving them to your device.
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Old 12-17-2013, 12:52 AM   #3
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Originally Posted by ZombieBerry View Post
BlackBerry devices do not traditionally support .rar files, and I have no issues playing mp3s on any BlackBerry. Are you sure they are mp3 format? As for .rar files, you will have to extract the files on a computer before moving them to your device.
The .rar files display the file is corrupted message when itry to extract them on my pc, .exe files do the same as well, I tried using a different memory card but that didn't work.
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Old 12-17-2013, 06:33 AM   #4
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Default Re: blackberry 9720 corrupting downloaded files

The files are not downloaded completely then.
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Old 12-17-2013, 07:58 AM   #5
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Default Re: blackberry 9720 corrupting downloaded files

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Originally Posted by Riskofinjury View Post
The .rar files display the file is corrupted message when itry to extract them on my pc, .exe files do the same as well, I tried using a different memory card but that didn't work.
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If the .rar file is corrupt when you try to open it from a computer, why would you think the file would open with a BlackBerry? Like dc/dc posts, the file probably wasn't downloaded correctly.
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Old 12-25-2013, 09:49 AM   #6
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Default Re: blackberry 9720 corrupting downloaded files

I know .rar files won't open on my BB. But I've tried countless times to download different files e.g(.pdf, .rar, .exe, etc) & I keep getting the file is corrupt message when I copy them & try to open them on my pc.
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Old 12-25-2013, 10:18 AM   #7
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Default Re: blackberry 9720 corrupting downloaded files

Are you in South Africa?
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Old 12-25-2013, 10:39 AM   #8
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Default Re: blackberry 9720 corrupting downloaded files

I am. Is the problem I'm experiencing related to my area in any way?
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Old 12-25-2013, 10:50 AM   #9
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Default Re: blackberry 9720 corrupting downloaded files

Yes. South African carriers throttle and block downloads.
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Old 12-25-2013, 10:58 AM   #10
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Default Re: blackberry 9720 corrupting downloaded files

Ooh thanks for letting me know,so I guess there's no way around this problem?
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Old 12-25-2013, 11:51 AM   #11
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Default Re: blackberry 9720 corrupting downloaded files

You can download while connected to WiFi or use an alternate method to download your files. PC with a transfer or something.
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Old 12-28-2013, 03:00 PM   #12
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Default Re: blackberry 9720 corrupting downloaded files

Guys I don't believe that the problem I'm experiencing is related to network carriers in any way. Let me explain: I've come to realise that files that I download to memory card are the once which don't work, but those I download to the device do work. For example, I can download a file to my device & it works superbly so, then I immediately download the same file to my memory card only to find that it doesn't work. Any suggestions? I've tried using different memory cards but the results are the same.
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Old 12-28-2013, 03:06 PM   #13
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Default Re: blackberry 9720 corrupting downloaded files

It may not be completely the network's fault, but I promise you it is part of it.
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Old 12-28-2013, 03:21 PM   #14
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Default Re: blackberry 9720 corrupting downloaded files

I doubt that, I think it's related to the way BB handles files on the memory card cause even files that I copy from my pc to the card don't work, but they work when copied to the device memory. But like I said, I tried different memory cards. When I check the size of the files it's 0kbs.
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Old 12-28-2013, 04:19 PM   #15
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Default Re: blackberry 9720 corrupting downloaded files

Are you encrypting your media card? Encryption may be causing an issue.
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Old 12-28-2013, 04:30 PM   #16
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Default Re: blackberry 9720 corrupting downloaded files

Encrypting? How could I be doing that, cause even photos that I take via the phone & save them on the memory card don't display, I just see an icon
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Old 12-29-2013, 01:51 PM   #17
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Default Re: blackberry 9720 corrupting downloaded files

List of supported file formats

https://developer.blackberry.com/dev...a1328730952678
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Old 01-01-2014, 03:33 AM   #18
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Default Re: blackberry 9720 corrupting downloaded files

It seems like the files get corrupted when I'm using the BB browser to download, I've tried using Opera mini & the files work fine after being downloaded but files larger than 20MB have difficulty downloading, so I went on & tried UC browser & it works perfectly. I don't get any error messages from files that I downloaded with it.
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Old 01-08-2014, 07:10 AM   #19
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Default Re: blackberry 9720 corrupting downloaded files

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Originally Posted by BettylBrack View Post
In this modern and high technology world which is also called the “information era”. There is no doubt that people now want to own the life that is safe and free and do the thing that they like and want to do. And usually such kind of life is not so easy to own for some people and as they are monitored by some device. If so the 3g 4g jammer can be your good assistant.
LOL! Great spam!
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