[jerrypd]

Hi all,
I have a bb BES server running with 10 users. with ONLY ONE user, I am having an issue where when an email comes in and it is then either read at the desktop or on the BB curve, the other does not show that it has been read. i.e. if he reads it on the curve, the desktop shows it unread and if he reads it on the desktop, the curve shows it as unread.
All other synching seems to be working fine, and I cannot find it!
any help would be appreciated!
Jerry

[guppy413]

Wirelessly posted

Is this the Exchange version of BES? Is he using Cached Exchange mode?

[jerrypd]

Yes its exchange, and he is NOT using cached mode (outlook 2003)
thank you for looking at my problem!

[misterbulldog]

Does he have the "wireless reconcile" option under Email Reconcilliation? If not, reactivate him. If he does, turn it off for a few seconds and the turn it back on.

[jerrypd]

thanks - will try it when I get into the office....
Jerry

[MobileMind]

Originally Posted by jerrypd

Hi all,
I have a bb BES server running with 10 users. with ONLY ONE user, I am having an issue where when an email comes in and it is then either read at the desktop or on the BB curve, the other does not show that it has been read. i.e. if he reads it on the curve, the desktop shows it unread and if he reads it on the desktop, the curve shows it as unread.
All other synching seems to be working fine, and I cannot find it!
any help would be appreciated!
Jerry

Sounds like a client specific problem. So check PIM synch set correctly on his BES profile and also try working through below list on the Blackberry itself in conjunction with server:

1) Go into options - email reconciliation - wireless synchronisation on the handset and make sure server and mailfile is dominant and that deletion occur both places. Save see if that makes a difference
2) In same place switch off wireless synchronisation and then save off. Then switch back on and save - sometimes this seems to jog the queue.
3) If both above fail then in options -security then general settings highlight desktop and then choose regenerate encryption keys from the menu list.
4) Try resending service books for mail and IT Policies associated with device
5) If all else fails wipe the device , reload firmware to latest version and then reactivate.

[jerrypd]

ok - cycling the wireless reconciliation seemed to do the trick!
It is now showing correctly on BB and the outlook client.
Thank You!
Jerry