[Lee2010]

Hi All,

Would anyone happen to know how I can stop the user from having to type in "blackberry" after one incorrect password. I have tried changing:

Password Policy Grouop -> Set Maximum Password Attempts to 10

I would also like to change the default value of 3 attemps before the device gets wiped to 10. I assumed the above policy did this aswell but the users still only have 3 attempts.

Any help would be great.

Thanks,

Lee

[Frank Castle]

I don't think it is possible to alter that. Part of the BB OS.

[aiharkness]

Wirelessly posted (8820)

I think the OP's questions is really about how to change the allowed number of attempts to 10. He has tried, but it is still set to 3.

(I don't know.)

[penguin3107]

Sounds like there is a duress email set in the IT policy. This would automatically halve the total number of allowable incorrect attempts.

[Lee2010]

Hi, there is no Duress Notification Address set. In Password Policy group I only have "set max password attempts" & Max Password History set to 10, nothing else is entered.

If I am now able to chance this setting, surely I can change the amount of attems alloud before the device is wiped... there is even that option "max password attempts" currently after 3 bad attemps the device gets wiped?

Thanks

[penguin3107]

Are you absolutely sure the IT Policy is being successfully applied to the device?

[MisterGriffiths]

Have you checked the actual setting on the handheld. I think setting the 'Max Password Attempts' in the IT Policy only allows the user to increase it to that maximum number. If the setting on the handheld is set at 3 when the It Policy is changed, it will remain at that until the user increases the number on the handheld.