BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 10-14-2009, 09:40 AM   #1
Supanatral
Knows Where the Search Button Is
 
Join Date: Apr 2007
Model: iPhon
Carrier: Rogers
Posts: 48
Default Why do messages fail in BPS?

Please Login to Remove!

We have BPS installed and I got a call this morning from a user saying that she is missing emails on her blackberry however she has the emails showing on exchange. After a quick look, I realized that BPS was reporting a total of 187 messages failed. Why would some messages fail?

Also, I had another user yesterday report that sometimes she wouldn't get any email for a bit, then all of a sudden she'd get a dump of new email on her phone. What is the first step in diagnosing blackberry server issues?
Offline  
Old 10-20-2009, 07:53 AM   #2
Aroc
CrackBerry Addict
 
Join Date: Jul 2005
Location: Solon, OH, USA
Model: 9000
OS: 4.6.0.167
PIN: 20878533
Carrier: ATT
Posts: 708
Default

Hello -

(This is from the frame of reference of BES)

I would first look though the event logs for your server O/S (Windows, Linux, or UNIX). also pull the battery on the handheld for >30 seconds.

I would get a copy of the BlackBerry Server Resource Kits tools. You can use the BES logs from the BES to to run one of the BRK utilities against. Pending.exe, OutOfCoverage.exe and the useful MessageFlow.exe are helpful in parsing the logs.

Generally our mail delivery issues are one of two things
1.telco wireless coverage issues
2.mail file/mail store health issues (we're on IBM Lotus Domino)

You environment may behave differently, so take the above with a "grain of salt."

Also the BES server should have at least 4GB of RAM available to it (going straight to 4GB of memory just "alleviates" a lot of quirkiness with the BES and should only cost a few hundred dollars at today's memory prices).

other than that you can wipe the device and reload:
1.security wipe the device (home, options, security options, general settings, Wipe Handheld (from content menu).
2.load latest O/S on the handheld
3.optionally delete and re-add the user to the BES/BPS.
4.reactivate the user on the handheld.

Also be sure to use the latest/greatest stable builds of everything.
1.Mail server software. Stay on top of these.
2.BlackBerry Server Software, including Service Packs and Maintenance Releases for BES/BPS. Try not to get too far behind on these.
3.Handheld OS (try no tto get too far behind on these)
__________________
--
Domino 7.0.4FP1 | BES 4.1.6 MR-7 | 42 handhelds
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW picture

ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW

$118.36



Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain picture

Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain

$23.11



2 - RAM DRAM Tray-Container Box For Server PC Memory DIMM Modules - Fits 100 NEW picture

2 - RAM DRAM Tray-Container Box For Server PC Memory DIMM Modules - Fits 100 NEW

$21.90



2 Computer Memory Packaging Tray Case for Desktop PC DDR4 Modules - Fits 100 New picture

2 Computer Memory Packaging Tray Case for Desktop PC DDR4 Modules - Fits 100 New

$21.50



We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9 picture

We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9

$79.99



Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm picture

Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm

$296.92







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.