[leicashot]

trying to get my Torch synced with my Mac...always been a challenge with duplicates etc and now can't even get it to sync at all.

getting this message: "The Address Book database cannot be accessed for synchronization. For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base."

So I look it up on Blackberry's site and follow the troubleshooting but nothing works. Any experience with this by others?

please help if so. thanks

[Jadey]

Are you using the latest software (mac desktop manager publish date 08/04/2010)?

[Rickydelag]

I am having the same problem! anyone have a solution?
Thx!

[Erjavec]

Originally Posted by Rickydelag

I am having the same problem! anyone have a solution?
Thx!

Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

[blsaws]

Thanks, this worked perfectly. I updated BB Messenger to 5.0.1.38 and the issue resolved itself.
OS X 10.6.4
Desktop Manager 1.0.4 (build 10)
Entourage 2008 for Mac 12.2.0

[wayneholbrook]

Originally Posted by Erjavec

Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

I spent 3 hours on the phone with AT&T, and RIM. They were clueless. They thought it was an issue with the AT&T Address Book, then thought it was an issue with my phone (9800). They were telling me to return the phone.

Then I come acroos Erjavec's post.......Erjavec your a freaking genius. It worked like a charm. I only regret that I was not able to tell RIM your fix so they can save users so much time.

Thanks again.

[indarsin]

Originally Posted by Erjavec

Yes. Update your BB messenger (by browsing to blackberry.com/messenger from your device) and this problem goes away. Easy.

Thanks for your tips, it really worked in my torch, mac osx, mac address book...