[R-W]

I was waiting for otterbox to release a case for the Javelin 8900. After reading these posts, I'll probably just go w/seidio.

[jasonwoerner]

Originally Posted by BrianForsberg

since attaching the case to my Blackberry last Sunday I have received a lot of comments from people on the other end of the phone stating that they can either hear their voice echoing

on monday I spoke with representatives from both otterbox, and sprint. They both said a software update for the 8350i should be available by the end of march to fix the "echo problem."

[nah.uhh]

Originally Posted by OtterBox

Nah…uhh—Ok, I hope this helps. Just heard back from engineering and the small round hole on the bottom of the phone is the mic. It should not be covered by the clear plastic cover. If it is, the cover could possibly be defective or it has been placed incorrectly on the phone. The other hole on the bottom of the phone is for a lanyard when not using the Defender case.

As for the echo, here’s what they said:

If the people that this person is talking to are hearing themselves echo (as opposed to hearing the person they are talking to echo), more than likely the fault is not with the Bold or the Defender case. We’ve not heard of this problem before with this particular phone and case. It would be interesting to know if these callers have the echo problem with anyone else they call. We have several people here with the Bold and Defender case (Curt, Brian and James) and they’ve not mentioned a problem with echoing. One suggestion is to try removing the clear plastic cover and see if it makes a difference and let us know. That would be useful information for us.

Copout221— We definitely try to make things right and I’m so glad you got in touch with Customer Service. Thanks for your feedback and support!

Best Regards,
Kristin Golliher
Public Relations Executive

Yes - I have since founf out the second hole is for a lanyard ;) silly me.
Anyway, my echo problem isn't just with people I'm speaking with, I can hear myself when using speaker, it gives ME feeback. I've sent 3 phones back to rogers, 2 of them thinking the echo issue had something to do with the phone.
when using speakerphone w/ the case blow gently into the mic and you can hear it loud and clear. W/o the case this doesn't happen
The clear shield isn't in the way, I'm yet to use my bold without the shield, its never been naked..

[garyf33]

Sorry for bringing back an old thread but I also have the Otter box and love it but right now I'm not using it because everyone I talk to tells me I sound like I'm in a tunnel or I sound muffled so bad that they can barely hear me.

I also had the raised 2 and the squares on mine but I sanded them down so it doesn't mark my screen.

[$tockmarket]

Otterbox is the real deal folks. My first-hand experience with them has been excellent.

[xxwckdxx]

well mine is working good as far as the echo and everything but i also have some scratchs on the back of my 8350i caused by the case

[bmr653]

I have received the second version of the otterbox defender case and no one can understand what I am saying with the case on. Has anyone found a fix? What is otterbox's response. It is not my phone b/c once i take the case off people can hear me fine.

[garyf33]

Originally Posted by bmr653

I have received the second version of the otterbox defender case and no one can understand what I am saying with the case on. Has anyone found a fix? What is otterbox's response. It is not my phone b/c once i take the case off people can hear me fine.

I'm glad to see someone else has the same problem with there otterbox that I have with mine, I really like all the protection for the device but con't use it due to this reason.

[xxwckdxx]

Wirelessly posted

Have you tried the upgrade? It fixed the problems with mine

[garyf33]

Originally Posted by xxwckdxx

Wirelessly posted

Have you tried the upgrade? It fixed the problems with mine

Yes, I'm running the newest software, .204

[Rehost]

Hey guys, here's more details about the Otterbox problem with the 8350i

I just want to start by stating one thing: Despite this problem, or nuisance, the Otterbox is still the ultimate in protection for your 8350i. I am a Landscaper and I swear this thing saves my Blackberry on the daily.

So, after this post, I took it apart for a routine cleaning. I am obsessed with keeping things new, so I have a screen protector under my otterbox. Sure enough, there was a small indent on the screen protector where the '2' is. No damage was done to the plastic however thanks to the screen protector.

Anyhow, here's the details...

[bmr653]

I have the newest upgrade software, and how would this effect the muffled sound when as soon as I take it out of the case I can be heard perfectly. I've heard of some people drilling out the microphone hole to make it bigger however I don't want to do something like this and risk breaking it or voiding product warranty.

[xxwckdxx]

Originally Posted by bmr653

I have the newest upgrade software, and how would this effect the muffled sound when as soon as I take it out of the case I can be heard perfectly. I've heard of some people drilling out the microphone hole to make it bigger however I don't want to do something like this and risk breaking it or voiding product warranty.

I had the same exact problem i said the same thing how could it be the phone when i take off the case it works fine...then i contacted otterbox's customer service who ever fast in replying and said it was a phone issue to be patient...it had something to do with the voices bouncing around inside the case and the way the phone picks it up when i upgraded all the issues went away try this see if it works.....press the green button > blackberry button > options > general options > go to default call volume change to 50% see if that helps

[Rehost]

I have a theory on fixing the echo problem. Hope Otterbox is listening, maybe they can do some real testing.

What if we applied a sound-dampening foam tube to the mic hole, that way when inserted, the blackberry mic would compress the foam and prevent sound from going elsewhere besides the mic.

Could be an inexpensive fix and an easy to apply fix to existing otterbox users.

last but not least, here`s an obvious pic of the mold pressing against the BB

[garyf33]

I actually sanded down that number and also the little squares on the other side of the case at the top.

[xxwckdxx]

Originally Posted by Rehost

I have a theory on fixing the echo problem. Hope Otterbox is listening, maybe they can do some real testing.

What if we applied a sound-dampening foam tube to the mic hole, that way when inserted, the blackberry mic would compress the foam and prevent sound from going elsewhere besides the mic.

Could be an inexpensive fix and an easy to apply fix to existing otterbox users.

last but not least, here`s an obvious pic of the mold pressing against the BB

I had thought about before also but then the fix came out and fixed it for me

[xxwckdxx]

Originally Posted by garyf33

I actually sanded down that number and also the little squares on the other side of the case at the top.

After seeing the last photo by Rehost i did the same thing tonight

[bmr653]

Originally Posted by xxwckdxx

I had the same exact problem i said the same thing how could it be the phone when i take off the case it works fine...then i contacted otterbox's customer service who ever fast in replying and said it was a phone issue to be patient...it had something to do with the voices bouncing around inside the case and the way the phone picks it up when i upgraded all the issues went away try this see if it works.....press the green button > blackberry button > options > general options > go to default call volume change to 50% see if that helps

The funny thing is by the looks of things my OS is more up to date than yours. I am running 4.7.... while you state you are 4.6.... To my knowledge I have the most updated software, I did notice though that the mic hole on the second version case I received does look a tad smaller than the one on the original case I received. I cannot see this being a software issue.

[xxwckdxx]

Wirelessly posted

4.7 must be beta for a 8350

[Lucretius]

Any update on this? Design changes and/or recalls since OP discovered this?

3 days ago I purchased a 9000, and my OtterBox is in the mail on its way.
What are the chances of me getting an Obox that I have to modify by sanding/fabricating?

Thanks,