BlackBerry Forums Support Community

gecko215 · 10-12-2007, 02:31 AM

First of all I apologize for placing this complaint on the forum but it seems that this is the only way that SIEDIO would help.

Just another sad story for SEIDIO;
Great product, BAD CUSTOMER SERVICE
Place an order and received with-in 4 days and unfortunately one of the item was defective. Submitted an on line form for customer service on saturday Sept 29 and received a response from Margaret on Oct 2nd (very fast) and reply the same and have not heard a thing from them after one week.
Ordered P/N:CSR2YBB8300-BK and the latch on the top left corner will not close and I am asking for repair or replacement.
Order number 116293.
Thank you

John Clark · 10-12-2007, 03:01 AM

Is that a hard case for the 8300? FWIW, mine doesn't latch on the top left corner either. It doesn't look like it has any snap/latching tabs on that corner.

BryanHarig · 10-12-2007, 07:09 AM

You could try PM'ing this guy: BlackBerryForums.com : Your Number One BlackBerry Community

gecko215 · 10-12-2007, 09:18 AM

Thanks John,
I bought two pcs, one Hybrid and one Jet Black the Hybrid will close good but not the Jet black and neeither one of them had a latch.

seidioseidio · 10-12-2007, 09:20 AM

Quote:

Originally Posted by gecko215

First of all I apologize for placing this complaint on the forum but it seems that this is the only way that SIEDIO would help.

Just another sad story for SEIDIO;
Great product, BAD CUSTOMER SERVICE
Place an order and received with-in 4 days and unfortunately one of the item was defective. Submitted an on line form for customer service on saturday Sept 29 and received a response from Margaret on Oct 2nd (very fast) and reply the same and have not heard a thing from them after one week.
Ordered P/N:CSR2YBB8300-BK and the latch on the top left corner will not close and I am asking for repair or replacement.
Order number 116293.
Thank you

I have forwarded this to Margaret. She will contact you today

gecko215 · 10-12-2007, 02:26 PM

Thanks Seidio,
Margaret asked me if I want a refund or replament on her original reply and I replied that I wanted a replacement and instruction to mail the old one back and still waiting for her answer.

seidioseidio · 10-12-2007, 02:52 PM

Quote:

Originally Posted by gecko215

Thanks Seidio,
Margaret asked me if I want a refund or replament on her original reply and I replied that I wanted a replacement and instruction to mail the old one back and still waiting for her answer.

For some reason, Maragret did not receive your reply, she will process the replacemnt today. Sorry for the confusion.

Seidio

gecko215 · 10-12-2007, 07:24 PM

Thank you SEIDIO and looking forward for the replacement.

Thatzmister2u · 10-12-2007, 07:33 PM

This looks like good customer service to me!!!

Way to step it up Seido!!

John Clark · 10-12-2007, 07:36 PM

Since this was resloved quickly and easily, it sure seems like good customer service to me. Changed Thread title accordingly.

test54 · 10-12-2007, 08:31 PM

good ending to the problem. Im going to be buying from them soon, on an non-BB case.

dooks88 · 10-13-2007, 04:44 PM

i can attest for their great customer service.

archer6 · 10-14-2007, 06:37 PM

Thanks To The Following People:

Gecko215, for reporting the issue.

John Clark, for his personal involvement, the voice of experience, expertise and fairness.

Seidio & Margaret, for responding on the forum, and doing the right thing.

John Clark, for rewarding Seidio & Company by Changing the Thread Title, thereby acknowledging the exemplary way this was handled. Once again proving what a valuable resource BB Forums is, and the world class attention they give the members.

As an aside, I would like to add that I too have been very happy with the service and products I have purchased over the last few years from Seidio. Never a problem, and always a great product. Thanks Seidio !

gecko215 · 10-16-2007, 04:04 AM

Just received the replacement product today and it is far better than the old one.
Thank you all.

John Clark · 10-16-2007, 05:51 AM

gecko, does your new case actually latch on the top left corner? Mine has a gap and doesn't latch there. It's my only complaint about the case.

strngdze · 10-16-2007, 03:28 PM

Quote:

Originally Posted by John Clark

gecko, does your new case actually latch on the top left corner? Mine has a gap and doesn't latch there. It's my only complaint about the case.

I would like to know this as well. I just received my case last night and I’m having the exact same issue. The top left portion of the case dose not close securely, and there is no latch that exists to allow it to do so. I sent an email to Seidio’s customer service last night with pictures of the issue. We’ll see.

gecko215 · 10-16-2007, 04:52 PM

John and Strngdze,

No, the new case does not hava a latch either and neither the Hybrid. For whatever reason the old one had a big gap and when I put a finger on the top left, the entire case will open easily.
I am hoping that SEIDIO will look in to this design; still the best case out there IMHO.

ChesterJT · 10-22-2007, 10:20 AM

I had ordered the combo for my Pearl with the new back cover with speaker cut-out and the rubberized case. I got the wrong cover which was for the extended battery which if course would not even fit with the rubberized case I just bought lol. I called them, gave them the info they needed, and they shipped out the correct case immediately and I got it very fast. They didn't even want the wrong cover back. So definitely excellent customer service. Also I get a lot of compliments on my case and I send everyone your way.

BlackBerry Forums Support Community

Seidio; Good customer service