[jeffro01]

Starting yesterday morning with one user every 20 minutes I am getting this error in my BPS logs:

[40267] (10/31 08:32:55.519):{0xF0} {***@***.com} Starting calendar rescan
[40136] (10/31 08:32:55.519):{0xF0} CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Agents\ICSSync\ for USER
[20060] (10/31 08:32:55.582):{0xF0} CalICSSynchronizer::Synchronize - Synchronize failed: (0x8000ffff), step 0/0
[40720] (10/31 08:32:55.582):{0xF0} MAPI call failed. Error 'Unknown Error.', LowLevelError 2147549183, Component 'Microsoft Exchange Server Information Store', Context 1006
[20044] (10/31 08:32:55.582):{0xF0} CalICSAgent::Synch: Could not synchronize for USER
[30243] (10/31 08:32:55.597):{0xF0} {***@***.com} MAPIMailbox::DoICS ICS Synch failed
[20280] (10/31 08:32:55.597):{0xF0} {***@***.com} DoICS() failed: ERR_FAIL
[40701] (10/31 08:32:55.597):{0xF0} {***@***.com} Calendar rescan completed

Then in Event Viewer I get 3 warnings:
Blackberry Messaging Agent 20060: CalICSSynchronizer::Synchronize - Synchronize failed: (0x8000ffff), step 0/0

Blackberry Messaging Agent 20044: CalICSAgent::Synch: Could not synchronize for user

Blackberry Messaging Agent 20280: {***@***.com} DoICS() failed: ERR_FAIL

This is driving me crazy and it's only happening to one user, anyone have any thoughts, ideas? Thanks!!!

[jeffro01]

Sorry to bump this but??? This is really clouding up my logs, every 20 min i get theses warnings. I have not been able to find a solution???

Jeff

[ObliteRon]

I have a single user myself with the same type of error. Haven't found a resolution yet.

[Highfall]

I have found that the issue is a corrupt item in the mailbox. To fix it, I open outlook, do an Advanced find and open the top one. I then hit Ctrl+> (or<, forget) till I get to a point that I get an error that says "Can't open item" or similar. I delete that one and the errors in the log go away. I do not always get an error like the above though and it is a fishing game. It would be nice if RIM put the subject in there so I could find it easily and delete it.

I agree, very annoying as it is the only predominate log entry I have. Got rid of most of the others ones through the years....

[dascotth]

Has anyone else found an easier way to resolve these error without having to parse the person's mailbox to find the corrupt message?

[rsk]

Maybe try moving the mailbox to anothr server or store, that should filter out any corrupt messages.

rich

[hdawg]

Originally Posted by rsk

Maybe try moving the mailbox to anothr server or store, that should filter out any corrupt messages.

rich

I've done this SEVERAL times successfully.