Issues with enterprise server - activation
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Hi Guys,
Hope you can help me.
Bit of background info. I work for a largish size company, and we have just started thinking about offering blackberries for our corporate users.
We started off with blackberry server express, with 1 user, and that worked perfectly.
We have now bout a 20 cal license, and 5 7130v's. What i did was uninstall besxpress and reinstall the enterprise version, which was all good, no issues.
The previous user (from besx) was already there, and working perfectly.
So basically what im doing is adding in a new user, so i do that, generate the activation password and try to activate the new handset.
Now the problem is that the 'server isnt responding'. The previous user is still working fine, but i cannot seem to add any new users.
I have read through a few other posts about similar issues, but still havent found any certain solution. Here is some text from the magt log file...
[40239] (12/13 10:02:49):{0x11C4} {xxxx@raywhite.com} Still handled by desktop
[30160] (12/13 10:02:49):{0x11C4} {xxxx@raywhite.com} GetDeviceId() failed
[40000] (12/13 10:02:49):{0x11C4} {xxxx@raywhite.com}-HandleDatabaseChange- Failed to read Cal Sync State use previous value=0
[40442] (12/13 10:02:49):{0x11C4} User settings: email=xxxx@raywhite.com, routing=xxxx@raywhite.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=xxxx, server=EXCHANGE
[40239] (12/13 10:02:50):{0x1330} {xxxx@raywhite.com} Still handled by desktop
[30160] (12/13 10:02:50):{0x1330} {xxxx@raywhite.com} GetDeviceId() failed
[40000] (12/13 10:02:50):{0x1330} {xxxx@raywhite.com}-HandleDatabaseChange- Failed to read Cal Sync State use previous value=0
[40442] (12/13 10:02:50):{0x1330} User settings: email=xxxx@raywhite.com, routing=xxxx@raywhite.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=xxxx, server=EXCHANGE
[40000] (12/13 10:03:49):{0x650} [BIPP] Ping 1129 sent
[40000] (12/13 10:03:49):{0x378} [BIPP] PingResponse 1129 received
[45009] (12/13 10:04:10):{0xC4C} More cache hit rate: 0.0%, requests: 0, adds: 18, size: 0.0/10.0 Mb
[45014] (12/13 10:04:10):{0xC4C} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000] (12/13 10:04:49):{0x650} [BIPP] Ping 1130 sent
[40000] (12/13 10:04:49):{0x378} [BIPP] PingResponse 1130 received
[40702] (12/13 10:05:45):{0x1330} {xxxx@raywhite.com} Starting message rescan
[40703] (12/13 10:05:45):{0x1330} {xxxx@raywhite.com} Message rescan completed
[40000] (12/13 10:05:49):{0x650} [BIPP] Ping 1131 sent
[40000] (12/13 10:05:49):{0x378} [BIPP] PingResponse 1131 received
[40000] (12/13 10:06:49):{0x650} [BIPP] Ping 1132 sent
[40000] (12/13 10:06:49):{0x378} [BIPP] PingResponse 1132 received
[40000] (12/13 10:07:49):{0x650} [BIPP] Ping 1133 sent
[40000] (12/13 10:07:49):{0x378} [BIPP] PingResponse 1133 received
[40000] (12/13 10:08:49):{0x650} [BIPP] Ping 1134 sent
[40000] (12/13 10:08:49):{0x378} [BIPP] PingResponse 1134 received
[30181] (12/13 10:09:10):{0x17AC} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.0.44)
[40360] (12/13 10:09:10):{0x17AC} [BIPPa] Health: QSize=0, intMap=10
I have also had 2 other errors in the DISP log:
Old OTAKEYGEN packet is cancelled, Tag=47
Packet returned as FAILED - could not be delivered to device, Tag=49
Can anyone please help explain those fail errors? I really need to get this working asap!
Andrew
Last edited by Andrewc; 12-12-2006 at 08:39 PM..
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