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Old 09-15-2009, 08:26 PM   #1
thumblister
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Model: 9630
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Default Phantom Headphones

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My 9630 believes it has headphones plugged into it even when it doesn't. Therefore, I am unable to use the phone without headphones. With or without headphones, the handset and/or speaker emit no sound. With or without headphones, the headphone icon appears on the upper left corner of the screen when making, receiving, or conducting calls. I've tried the following (note that my efforts became increasingly drastic):

1) Depress the blackberry button looking in the menu for "Activate Speaker" or "Activate Handset." It did not appear.

2) Plugged both the headphones that came with my blackberry as well as other headphones in and out of my device various times both quickly and slowly. With jiggles and without jiggles.

3) Read every post on this forum I could find on the issue and tried all solutions proposed.

4) Played MP3's and found that I was fully able to use the speaker and the handset without headphones as long as I wasn't using the phone functionality. MP3's were fine. In the blackberry menu, the "Activate Handset" and "Activate Speaker" options would appear as they should. When I would then try to make a phone call, the phantom headphone would reappear (icon and all on the upper left corner). I tried many variations (with headphones plugged in; without no headphones plugged in) of closing the Media application before returning to the phone application.

5) I did the battery pull several times with headphones plugged in and without headphones not plugged in.

6) I backed up my blackberry and then did a complete wipe (i.e. I went to Options: Security Options: General Settings and selected "Wipe Handheld" and typed in "blackberry"

I can't believe it is a hardware problem given the speaker and handset work fine with MP3's. However, if it is a software problem, I am confused as to why doing a complete WIPE didn't fix it. My wife has exactly the same device purchased at the same time and hers does NOT have this problem.

My next step is to exchange the blackberry for a new one, but I'd love to avoid that if possible. Any thoughts?
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Old 09-20-2009, 06:21 PM   #2
drvred
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Mine did that after less than 24 hours. I took it back and got a new one
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Old 09-20-2009, 09:24 PM   #3
Foulwx
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I had the same problem. I kept making phone calls to my daughter and didn't understand why I couldn't hear it ringing. Once I figured it out, I used Quickpull to do a soft reboot, and that fixed it. Haven't plugged the headset back in again.
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